Entire process was fast and easy!
Entire process was fast and easy!
By Jacklyn
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
561 approved reviews, newest moderated first
Entire process was fast and easy!
By Jacklyn
Had no problem ordering and received the shipment ok. Liked the quality of the chair pads I ordered.
By Eunice
This was my third rug purchase from rugpal.com and I will definitely be ordering again in the future. There are always great sales and the shipping is very fast! I've already recommended rugpal.com to my friends and family.
By Lauren
RugPal did not have the rug we ordered in stock. Customer service was on top of it and assured me that that the stock was being replenished. I noted that we were moving. Customer service took down the new address for when the shipment would come in. Took away a star because they still sent it to the original address. Luckily, it arrived much earlier than we anticipated. Customer service was always proactive and friendly.
By Tim
The rug looks exactly as pictured. It is very good quality and feels great under foot. We love it!
By Jasmine
Much appreciated! High quality material and super fast delivery. Just what I was looking for...I will be a return customer and referrer.
By Eric
I found the best price. Shipping was fast. The office was closed when I tried to ask a question, so I left a message---AND my call was returned the next day! Thrilled with my purchase.
By Renee
Beautiful rug! Fast delivery!
By Shelley