Great rug company, fast shipping!
Excellent customer service and fast shipping!
By Justin
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
561 approved reviews, newest moderated first
Excellent customer service and fast shipping!
By Justin
I was looking for a long runner to match my existing southwestern rugs. I can't believe I found the exact rug pattern on your site. I'm thrilled with the quality and super fast shipping.
By Betty
Delivery was fast. BUT, I did not receive the complete order, I am missing the pad for $48. Order # 24151248
By Jeanine G.
GOOD VALUE.....QUICK DELIVERY.
By Richard
I have nothing but praise for RugPal!! So many different rugs to choose from and all at an affordable price! Shipping was fast and my rug looks wonderful in my new home. I will definitely purchase from them again!!
By SARAH D.
Was kept informed every step of the ordering and delivery process - quick transaction with no issues.
By Fred
I was a little apprehensive about purchasing a rug online; however, I was highly satisfied with the color and quality!!! I will be a return customer!!!!!
By Teri
Great customer service so far. Rug shipped quickly.
By Shawn