Rug purchase
The experience was very easy and the website is very user friendly.
By Cynthia
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
561 approved reviews, newest moderated first
The experience was very easy and the website is very user friendly.
By Cynthia
I received this rug on time and is exactly as described. Very happy with the purchase
By Namita
Best price on line.
By Linda
Found a rug I have searched for and got a fantastic price!
By susan
The price was the best I have seen on line and in on large rug store. The ordering process was good. The speed of delivery was better than many. What else can I say? Good experience.
By pam
The rug is exactly as I hoped. It looks wonderful in the room. The colors are quite soft looking and blend beautifully. It was easy ordering and the price was right.
By Barbara
Photos are so important and RugPal does a superior job at accurately representing the product which you receive. The quality is always top shelf and as expected for the product purchased from . Slow order fulfillment is the only thing keeping them from five stars in this rating.
By Michael M.
Found the rug I was looking for at a great price. Shipping was very fast and customer service great too. I will definitely shop with RugPal again!
By Rhonda