Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
713 reviews
R.S. HughesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
713 approved reviews, newest moderated first
Outstanding outside and inside sale people. Extensive product lines to cover all our polishing needs.
By Tom F.
Response from R.S. Hughes· Oct 20, 2020
Tom, We can agree with you more about our inside and outside sales teams! We are glad we can meet your polishing needs! Thank you for trusting R.S. Hughes!
Staff is: Polite Timely Great communicators
By Jarrett L.
Response from R.S. Hughes· Oct 20, 2020
Jarrett, We are glad that our staff is polite, timely, and great communicators! Thank you for your review!
Best products out there. Hysol product exceeds our expectations. The only problem is $50 to ship to Alaska when the box is small and weighs less than 2 pounds...? Ouch. Five stars on product. Need sone relief on shipping Thanks Rod
By Rod R.
Response from R.S. Hughes· Oct 20, 2020
Rod, thanks for the feedback on your experience with shipping. We want all our customers to be 100% satisfied. As we continue to improve our supply line and shipping options we'll keep this feedback in mind.
Very helpful professional staff at the local office that we frequent.
By Michael L.
Response from R.S. Hughes· Oct 20, 2020
Michael, We are glad to hear you are being taken care of, by your local R.S. Hughes Branch!
The Customer Service at RS Hughes is top-notch. Andrew Kaufman is a very reputable source and maintains a high level of engagement with us. We seldom experience delivery issues and mostly everything is well in stock, with the exception of the Co-vid 19 Pandemic. Thank you kindly for your support!
By Ryan R.
Response from R.S. Hughes· Oct 20, 2020
Ryan this kind of feedback is so helpful for us to hear. We'll pass on your comments to Andrew.
The only disappoint that we have is the lag in delivery or availability of products that we purchase. I am sure this is due to the pandemic so I am sure that you do not have much control.
By Cindy M.
Response from R.S. Hughes· Oct 20, 2020
You're right Cindy, we have been affected by the pandemic, but it means a lot to us to have customers sticking with us and willing to be flexible when issues arise. Thanks for the review!
Very easy to order what I want and it has always shown up as promised.
By Lo___ D.
Response from R.S. Hughes· Oct 20, 2020
Excellent. Thanks for taking the time to leave us a review.
Zachary Hunt, Danny Phillips, Daniel Markell are all very helpful.
By Janice O.
Response from R.S. Hughes· Oct 20, 2020
Thanks for pointing our great team members by name! We'll make sure they get this feedback passed on to them!
