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R.S. Hughes Reviews | Read Customer Reviews of rshughes.com

Factory Equipment

R.S. HughesReviews of rshughes.com

Corporate Headquarters: 1162 Sonora Court, Sunnyvale, California

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The Fair Hearing score

4.3/ 5

Great

713 reviews

R.S. Hughes4.3Great

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About R.S. Hughes

We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!

R.S. Hughes (rshughes.com) has 713 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: rshughes.com
Website: rshughes.com
Category: Factory Equipment
Location: Sunnyvale, California
Listed on The Fair Hearing: 2026

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R.S. Hughes reviews

713 approved reviews, newest moderated first

Sep 21, 2023
Communication is always solid.
Communication is always solid.
By Gregg
Response from R.S. Hughes· Sep 21, 2023
Thanks for that positive feedback, Gregg. R.S. Hughes Customer Support Team
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Sep 21, 2023
Great Customer Service
I order from RS Hughes because of the customer service. They are always willing to work with us in finding the right product and getting me the best price possible. Thank you for their team.
By Chris - happy C.
Response from R.S. Hughes· Sep 21, 2023
Thanks Chris, we're glad to hear we're meeting your needs. We're grateful for your business. R.S. Hughes Customer Support Team
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Sep 21, 2023
Easy to use
Easy to use, fast shipping
By Kathy
Response from R.S. Hughes· Sep 21, 2023
Glad to hear it, Kathy. Thank you! R.S. Hughes Customer Support Team
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Sep 21, 2023
Empty handed
I think this is probably a great company but for me it just didn't work out. I ordered 4 or 5 pairs of large gloves (cost + shipping). Took a while but they finally came however they were all mediums which I couldn't fit into and haven't since I was a teenager. I called and got a very professional service rep who informed me that what they had received was an order for medium size gloves, that I wouldn't be able to exchange them for large, that I could ship them back (I had to pay shipping again) and that I would get my money refunded back to my credit card. I shipped them back at my expense, never got credited back. So basically I paid for gloves and shipping x2 with zero gloves to show for it. I think it was about $50 for nothing except a hassle with phone calls and and the hassle of the return. Also I was told the large gloves were available but if I wanted them they were only available in a bulk order for several hundred dollars (don't remember exact amounts because I threw all the crap that had anything to do with this experience away). Long story short--fifty bucks for nothing--live and learn
By Rick
Response from R.S. Hughes· Sep 22, 2023
Hello Rick, We apologize for this experience and for any inconvenience this may have caused. We would be more than happy to verify that the refunded got credited correctly. Please feel free to give your local branch a call or email us at [email protected] Thank you, R.S. Hughes
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Sep 21, 2023
It starts out with " Customer Service"
It started out with the most excellent customer service, from your Houston location, that I believe I have ever had. Now your delivery times are also outstanding. Please keep up the great work.
By customer
Response from R.S. Hughes· Sep 21, 2023
That's great to hear, Robert. We appreciate doing business with partners we can serve long term. Thanks for the review! R.S. Hughes Customer Support Team
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Sep 21, 2023
Great Communication
Great Communication
By Jessica
Response from R.S. Hughes· Sep 21, 2023
Wonderful to hear, Jessica. Thanks for taking time to review us. R.S. Hughes Customer Support Team
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Sep 21, 2023
Eye saline solution replacement.
ordered eye saline solution (bought in pairs), it came in expired (7/21). It was nice that RS Hughes will replace the part(s) at no charge to us. It took several calls/email's in order to be told what the lead time for the replacement part would be. when we received the replacement we only got 1 of 2 cartridge of the eye saline solution, when asked for the lead time for the only cartridge there was no reply. still waiting...
By Shawn
Response from R.S. Hughes· Sep 22, 2023
Hello Shawn, We apologize for the inconvenience with your first order and with your replacement order. What is your order number? We would be more than happy to look further into this for you. Thank you, R.S. Customer Solutions Team
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Sep 21, 2023
Fast order processing and shipping
Easy to navigate website, fast order processing, and shipping.
By Jenny
Response from R.S. Hughes· Sep 21, 2023
That's exactly what we hope to hear, Jenny. Thanks for your continued business. R.S. Hughes Customer Support Team
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