Urban Coop
Easy to set up, good quality. A question via email was answered promptly.
By Ingrid
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
764 reviews
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We build premium quality chicken coops, greenhouses and other backyard structures.
Roost & Root (roostandroot.com) has 764 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
764 approved reviews, newest moderated first
Easy to set up, good quality. A question via email was answered promptly.
By Ingrid
Quick turn around from order to receipt of a very high quality product.
By Sam
Not the quality I was expecting. Wood looked old and like it was the first or second cutting - rough and splintered. Drill holes didn't line up and were very rough ( had to re drill). Hardware did not match. Had to get a grinder out and modify. I would not purchase again nor would I reccomend the product. The instructions were a waste of paper. The cohesiveness of them became blurrd by the end with some sections overly explained and other sections lacking serious direction. Looking at cost of materials and comparing it to the "value"; it's a loss in my opnion. Maybe had you ran a sander over it to minimize splinters or drilled the holes correctly... At the end of the day if I were to do it again - I'd only pay $500ish for your product. It looks cheaply made and not the same sparkle as the pics online. Yeah, not the best purchase of the year and wish I had taken the $1000+ to make something myself.
By AUSTIN
Response from Roost & Root· Oct 2, 2019
Wow! What a miss on our part. Shame we didn’t hear from you before now. All of our builds go out in weekly batches, we're always surprised to see this sort of feedback since everything is built at the same time in each batch. We'll reach out by email and know that we take very seriously our offer to replace any parts you're not happy with. AND, if you're that dissatisfied, you really should consider taking us up on our return policy. We'll contact you. Thank you for taking the time to share... good or bad... it keeps us on our game.
Urban Chicken Coops customer service was excellent. I changed the model of coop that I wanted, and then called back to add another accessory. They were very accommodating and worked with me to get the coop I wanted. The coop was easy to put together, and even my neighbors were impressed with the quality and style.
By Bill
Response from Roost & Root· Oct 1, 2019
Thank you so much.
Great coop! wonderful customer service, Dyan was great and so helpful.
By Louise Rossi Assoicates L.
Response from Roost & Root· Oct 1, 2019
Yes Dyan is awesome... we agree! Thank you for your kind words.
Great. Just what we wanted
By Richard
Response from Roost & Root· Oct 1, 2019
;-) hope your chickens like it too!
High quality product, easy to clean, couldn't be happier with purchas. Have used for six months, and am completely satisfied with purchase.
By Harrison
Best Puzzle Box Ever! ! ! 19 boxes, to be precise, but they went together so smoothly that it felt like a single box. At present I have 16 hens living in the Round-top walk-in coop with ample room to spare. The 25 chicken occupancy looks modest with the 16 chicken occupancy. They love it almost as much as I love hanging out in there with them. The sun room gives them ample room to scratch around for their flock parties when they aren't arguing over how many chick heads can fit into the marvelous feeding system. We have ample room to allow them to free range, but they never seem to want to get to far from their condo. Home, sweet home. It looks good to human eyes, too. I highly recommend this coop to anyone. It is worth the investment.
By Gwendolyn R.