Best Support Ever
Best Support ever. Quick Response! Friendly and very accommodating! 5 STARS!!!!!!
By Maurice
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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397 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ROCCAT® is a Turtle Beach brand that designs stunning PC peripherals engineered to give gamers the ultimate competitive advantage. Led by former esports pro and founder Rene Korte, ROCCAT® has become a pioneering PC gaming accessories manufacturer. Whether you are a professional esports athlete, hardcore gamer, casual player, or just starting out, EXPERIENCE PRECISION with Turtle Beach’s official PC gaming accessories brand.
Roccat (roccat.com) has 397 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
397 approved reviews, newest moderated first
Best Support ever. Quick Response! Friendly and very accommodating! 5 STARS!!!!!!
By Maurice
Prompt professional responses. Great replacent process. Very satisfied.
By Seth D.
Excellent customer service. Very fast service
By EA
Excellent set from Roccat. My mouse scrolling wheel had an issue, after a fast and reactive troubleshooting they managed to send a new one ASAP (within 3 days). I'm loyal to Roccat and so satisfied from all the products I ordered on Roccat.com (mouse, keyboard, headset).
By Big_daddy
Prompt service with no silly hoops to jump through. Thank you Roccat.
By Hugwolf
This was fine, kind of weird that I had to snip my old mouse but that's okay I guess.
By Ethan
I got my free spare parts about after a week I opened my ticket. Thanks :)
By Adam
Excellent work thank you guys although I'm on my 3rd mouse because they are faulty. I still enjoy the product and hope one day the product will be perfect in other words I believe in your company!
By SkudzTTV