Replacement mouse came quickly
Our first gaming mouse did not work properly, so we reached out to Roccat and explained the problem. They promptly worked with us to get a replacement product.
By RLM
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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397 reviews
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ROCCAT® is a Turtle Beach brand that designs stunning PC peripherals engineered to give gamers the ultimate competitive advantage. Led by former esports pro and founder Rene Korte, ROCCAT® has become a pioneering PC gaming accessories manufacturer. Whether you are a professional esports athlete, hardcore gamer, casual player, or just starting out, EXPERIENCE PRECISION with Turtle Beach’s official PC gaming accessories brand.
Roccat (roccat.com) has 397 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
397 approved reviews, newest moderated first
Our first gaming mouse did not work properly, so we reached out to Roccat and explained the problem. They promptly worked with us to get a replacement product.
By RLM
Parfait et rapide
By Client
Amazing customer service! Went above and beyond to assist.
By John
Very fast and efficient in my rma product.
By Trendel
Super fast and friendly!
By Jörn
Fantastic Customer support. Bought the product from Amazon, but had issues after installation. Was guided online from Roccat support… after test and trial, a new device was shipped, and everything worked flawlessly.
By Nikolaj H.
had fast and very courteous responses took pride in there product and stand behind the warranty. Didn't have to jump through hoops to get everything taken care of spoke with one person only took care of everything
By James
Perfect Service and great Products. Love Roccat
By Markus S.