RoccatReviews of roccat.com

Rapide efficaces bon materiel

Couldn't be happier with your terrific product AND support!

Excellent. Got lost adapter for free

very good quality

I experienced a few malfunctioning keys on a Vulcan keyboard, I contacted support to see if there was a possible quick fix because the warranty period had expired. The support was excellent, fast and to my surprise, they offered to replace the unit. Roccat even sent me the new keyboard while I continued to use the old one. I love the aesthetics and design of the Vulcan so I would have purchased another one anyway as it is truly a beautiful and efficient keyboard. I’ve used other expensive, brand name input devices that have also developed “sticky keys” so this can and does happen. The difference is that Roccat really stood by their product when they didn’t have to. Now that’s great service. They already had my future business, now they have my respect. Thanks once again..

Great customer service! My mouse was having issues using the scroll wheel. I hit up Roccat and they instantly sent me a replacement!

Great brand, great client service

I have a keyboard, mouse, mouse pad and mouse cable holder (bungee) all from Roccat. Excellent products, work very well, love them. I once broke my space cap in half. Wanted to order a spare one but I didn't see any option to do so. I decided to write an email to the support team - they just asked me about all the numbers of the keyboard (serial, production etc.) and where I bought it etc. And they sent me a brand new keycap for my space key - all free of any charge. It's true that the keyboard was under warranty, but still, I wouldn't be surprised if they told me "your fault" but I would still be glad to pay for the keycap - better than buying a new keyboard. Genuinely pleased with Roccat. Excellent products, hassle-free customer service. Roccat rocks!