Great customer service
Great customer service. Quick responses. Couldn't be happier with how they handled my faulty mouse.
By Michael
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
397 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ROCCAT® is a Turtle Beach brand that designs stunning PC peripherals engineered to give gamers the ultimate competitive advantage. Led by former esports pro and founder Rene Korte, ROCCAT® has become a pioneering PC gaming accessories manufacturer. Whether you are a professional esports athlete, hardcore gamer, casual player, or just starting out, EXPERIENCE PRECISION with Turtle Beach’s official PC gaming accessories brand.
Roccat (roccat.com) has 397 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
397 approved reviews, newest moderated first
Great customer service. Quick responses. Couldn't be happier with how they handled my faulty mouse.
By Michael
Roccat has perfect customer service. Leagues above everyone else. Nothing about their process could be improved.
By CM
Customer service was very helpful!
By Robert
AWESOME, i got an exchange part and it worked well.
By Thorsten
I bought the ELO 7.1 Air and the sound is great especially with super human hearing enabled. My only issue was with running a fan you could hear the fan blades but was an easy fix with adding a foam cover over the mic. Would recommend these to anyone. My headphones cracked and Customer Support sent me a new pair with Proof of Purchase
By Shawn
Provided quick and excellent customer supoort, They went above what I expected A++ support
By jon D.
Excellent service commercial !
By Nicolas
Destroyed my mic on one lanparty and Roccat immediately sent a new one. Very fast and great support.
By Dominik