Getting started
The app was easy to use and the responses were very timely
By Connie
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7,254 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
The app was easy to use and the responses were very timely
By Connie
So easy and trust worthy!
By Mindy
Paying before approval is not really the way I like doing business.
By McCoy
Every process was communicated promptly
By Steven H.
Moved quickly. Time for me is important. Thanks
By Larry
So far, I have had a great experience with the team at Ro. I filled out all of my information and in less than 12 hours, I was able to receive approval for medication. Having them handle the insurance company definitely saves time and a headache as well!
By Jessica F.
The price went up from price the $88 gotya price to an actual price of $449/month. Tricky advertising!
By Richard V.
Response from Ro· Aug 6, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Medication pricing varies by treatment and dose, so costs may increase at higher doses. However, members are not required to increase their dose if they're seeing good results on their current one—the treatment plan is personalized based on your progress and your provider's guidance. We strive to be transparent about our pricing, with full details available at ro.co/weight-loss/pricing Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.
Had to join with a membership charge, insurance won’t cover, so within 1 hour I cancel. Find out membership fee is non refundable Scam
By customer
Response from Ro· Aug 6, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The Ro Body membership includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching throughout treatment. We'd like the opportunity to review your account, and we'll be reaching out to you directly to see how we can help.