Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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425 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees.Revel’s MissionRevel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.
Revel Systems (revelsystems.com) has 425 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
425 approved reviews, newest moderated first
Many of the issues that I've had to deal with have been resolved quite quickly. The only negative is the number of issues that we've had.
By Unknown
Response from Revel Systems· Dec 6, 2018
Thank you for the feedback—we know there's still work to do and appreciate your patience as we continue that work!
Great company to work with ! Steve Leibowitz. GUSS’ PICKLES
By Customer STEVE L.
Response from Revel Systems· Dec 6, 2018
We think Guss' Pickles is a great company to work with! Thank you for the feedback, Steve!
The service is very timely and usually rectifies the problem within hours if major and minutes if minor .
By Savas
Response from Revel Systems· Dec 6, 2018
Thank you for the feedback, Savas! We've worked hard to improve our quality of service and are so glad to see that work paying off.
Customer service has no clue what they are talking about. They call at unreasonable times (11pm on NYE...WHAT?). Once they called and spent over an hour trying to fix our system...and then they realized they were working in the wrong URL. I feel sorry for whoever had to deal with that aftermath. They told us to restart our access point...then charged us for a new access point because you're not supposed to restart it. Dealing with customer service wouldn't be so bad if the system didn't go down all the time, but that's wishful thinking. We are switching to Square and I'll never look back.
By Samantha
Response from Revel Systems· Dec 6, 2018
Thank you for your feedback, Samantha. We're so sorry about the experience your business had with us. We've worked to improve our processes and quality of service since then, but understand your frustration. We'll take these comments to heart and wish your business the best.
We’ve been using Revel Systems for going on 3 years & couldn’t get along without their 24 hour help line. We’re not the typical customer but a small campground so we don’t have a “system admin” person as such. Revel staff was wonderful in helping us setup our POS & has always been willing to help with every issue we’ve had. They often have provided alternative/easier methods to resolve problems which we are very grateful for. Keep up the good work. My 4 stars is because there are minor issues we have which are not available in the system. Thanks
By Peg
Response from Revel Systems· Nov 2, 2018
Peg, we're really glad you've been able to make Revel work for your business! Please don't hesitate to reach out to [email protected] with more feedback on what we can do to make your experience even better. Thanks!
Too many problems & not integrate with all camera systems
By Nazim H.
Response from Revel Systems· Nov 2, 2018
Hi Nazim, thanks for your feedback. We're sorry you're disappointed with your Revel POS, and appreciate your patience as we continue to improve.
Revel Systems is accountable when something is not working as expected and the system is consistently reliable.
By Amy
Response from Revel Systems· Nov 2, 2018
Thanks so much for the positive feedback, Amy. We work hard to make our system the best it can possibly be—and own up to any issues should they arise. We're glad that effort is showing through!
The system is good, the support is not. You have to wait for ever some time days for they to answer and help you. They really need to work in this, when you are managing a restaurant and have problems, you need to have some one in the other line ready to help you. This is the difference between Aloha and Revel.
By Sylvia
Response from Revel Systems· Oct 31, 2018
Hi Sylvia, thanks very much for your feedback. We know support can be a pain point for our customers. In response, we have made a huge push to improve our support structures and, by extension, our customers' experience. We appreciate your patience as we continue that work, and appreciate continued feedback in the meantime. Thanks again!
