Retainers DirectReviews of retainersdirect.com

You pay $150 for four attempts to get your upper and lower impressions correct with instructions to send photos to a company email where they provide feedback to how well they did your impression. I got the first impression on the first try. I then wasted the other three pairs of putty trying to get the upper impressions right. Each time I got an identical, canned, vague response indicating there were 'distortions' on the 'front area' of my impression with instructions to watch the videos (which we had already done. Religiously). Now we're left with (a) paying $15 to get two more sets of putty with no guarantee that those will turn out any different or (b) sending in the best-looking impression we've tried and hoping that they work in spite of the email feedback. Their refund policy doesn't apply once you mix even one of the sets of putty, so you're really locked in. In summary, customers need to know that they are paying less money not because they're getting some sort of deal, but because the their business model depends on a certain percentage of people's impressions to not work out and for them to give up and not send impressions in. And if you give them your money you run the risk this will happen to you.

Bad experience with Retainers Direct. Waste money and time and I do not recommend to anyone!

Bad service. Toke more th

I'm very happy with the costume services and the company makes me feel secure and happy thanks.

The retainer arrived much later than promised, and customer service was unable to provide any estimated shipping date, just kept apologizing. I had ordered this retainer to get by a few business trips and till I could schedule a dentist appointment and get a new dentist retainer. Dentist retainer arrived couple of weeks earlier than Retainers Direct. When retainer finally arrived the fit was so poor I had to día at it, so it didn’t work even as a back up. Whole experience with Retainers Direct was a waste of money and time. Won’t be using them again.

The bottom retainers fit really good, the Top retainers are incomplete and doesn’t cover my gum line area and they don’t cover all my top teeth, I’m surprised they even sent me those retainers, and they sent a message on a note that I couldn’t read and understand do to sloppy hand writing.

These retainers are a joke. I guess this is what I get for wanting to save some money. It all started out fine. I paid my money and received the impression kit shortly after that. We completed the impressions following the instructions and sent photos of the impressions to get them approved before sending them back. We received approval of the impressions and sent them in to have the retainers made. The time it took to get the “retainers” back was a bit ridiculous, and to my surprise when we opened the package there was a post card that was filled out with boxes checked that said things like “your upper impression was shallow did not capture all the teeth or the gumline” and “your upper impression had some distortion and lacked detail” The same comments were made for the lower impressions. Then there was a handwritten part of the postcard that said “Lower last molars not included.” Are you kidding me? Why on earth would you have made the retainers if the impressions were not good enough and didn't even include ALL OF THE TEETH?? Why would you have “approved” these impressions? This is absolutely mindboggling to me that you would deliver a subpar product and include a note basically saying “the impressions were no good, so here’s some crappy retainers”? How is this your business model? If you want poorly made retainers, I guess this is where you should purchase from.

It was very cheap and I've been using the retainer everyday for about 2 months it's still holding together, works great😇😎😇😎