Retainers DirectReviews of retainersdirect.com

Unfortunately I don’t have anything good to say about Retainers Direct. I was one of the people that used SmileDirect…and I was used to poor customer service (but always a good product). Before I purchased from Retainers Direct I called and spoke with them. They told me how they are a small mom and pop operation and offer the BEST customer service, and a superior product to other retainer companies. They reassured me that I will be very pleased and they always make sure their customers are happy. Unfortunately, that was the last positive experience I had with Retainers Direct. I ordered my retainers and it took 4x longer to receive than what they quoted to me. I called and emailed and several times and all but 1 of messages were ignored. When I finally did get somebody on the phone and I explained that I have been waiting close to 2 months for my retainers, her response to me was “we are very busy. We have many orders. There’s nothing else I can tell you. You’ll get your retainers as soon as they are ready.” Fast forward - I did get my retainers without having any communication from the company at all. No apologies about it taking so long. No discount code for future orders since the order did take so long and I received such poor service. No tracking # once they did ship. Nothing! Now, the icing on the cake…my brand new retainers cracked after having them 1.5 months. I contacted Retainers Direct to let them know and they told me “we offer a 30 day return policy. Sorry about that, but the only thing I can help you with is ordering a new pair.” I NEVER had retainers crack before with any other company, and I would use them 6 months to a year at a time. My suggestion for anybody reading this is DON’T purchase your retainers from Retainers Direct. There are other companies - purchase from somebody else. I only wish that I had read a review like the one I’m writing before I ever purchased from Retainers Direct. I hope I’m saving some potential customers from purchasing from this sham of a company. They offer the WORST level of customer service and a terrible product that will not hold up! I cannot begin to tell you how frustrated and angry I am with my experience.

I was originally worried about my order as it did take longer than usual, but I did some research and learned that they are a small business. They were overwhelmed by all the attention they got and therefore slowed down all the orders. But once I received my retainers, they were the real deal. Premium quality as well. This was worth the wait and I’m happy with the outcome.

I was a customer of smiledirect.com. I was happy with my treatment and my teeth were straightened, but when they closed, I was no longer able to get my retainers so I came to retainers direct. It was an easy process, but the retainers did not work. My teeth began to move back to the old position. I had to go back to my old retainers from smile direct and II suppose I will have to go to a local dentist to receive proper retainers that will keep my teeth straight. I was hoping to save some money, but it’s worth the cost to keep my teeth from moving. also, I asked retainers direct for a refund and I would even return the retainers because they did not work, but it was such a hassle. I have just given up and decided I wasted $150.

The retainers are great but I didn't receive a case for them.

While I was a bit anxious about the amount of time it took to make the retainers once my trays were approved, I must say I am very pleased with the quality. I did not like that I had to order more putty because none of my trays were approved and had to pay for it .

Very pleased with the quality of the clear plastic retainers. For some reason my top and bottom retainers were shipped separately, but the company replied quickly when I followed up.

I wish I had more time to write this review, but the bottom line is: the final product was really premium quality. It's very well made. The only reason why I don't give the 5 stars is because they ended up taking about 3 times the time frame they initially told me. But customer service was always nice, apologizing for the delay, letting me know the reasons behind it, and reassuring me that my retainers were still in the queue to production.

Cracked after only 3 months. Replacement offer of $170 definitely not acceptable.