Retainers DirectReviews of retainersdirect.com

The retainers have been very good and they delivered good service as always. This company are very good and their products really says so much quality about them

I didn't know where to have ordered retainers from if not Retainers Direct, these guys always deliver and I count on fhem

Their retainers are absolutely brilliant and fit well. They really make them well. I will definitely try out their other products. Thanks Retainers Direct!

I ordered retainers from Retainers Direct almost a year ago, and the top set never fitted properly. They were far too loose and didn’t even cover half the height of my teeth. I raised the issue immediately and sent through photos and videos as requested — but after that, I heard nothing back. Nearly a year later, my teeth are starting to move because I’ve been left without a working retainer. I feel completely let down. I can’t afford to pay for another set when I have zero confidence they will fit or that the company will help if there’s another issue. Really disappointed in the lack of communication and support. I just want this resolved, but it feels like I’ve been completely ignored.

I DO NOT RECOMMEND. They sent me a retainer that did not fit. Suggested I pay for putty to send a new print, and when I asked for a refund, they said they would only refund $50. Of the $70 I paid for the retainer.

Should you be considering this company, I advise you to check with your dentist first. I found out too late even professionals would have a hard time with this method. I reordered several retry putty kits at MY expense to try to make this work without success. I am an educated & capable woman but I couldn’t do this. I asked for a refund and was told it was processed but it wasn’t. I inquired on status and was ghosted. This sadly seems to be their business model.

Sadly, after providing only one of the two retainers I have had to give up and request a charge back as customer service have ghosted me. Originally I had made the order and got the impression kit almost instantly. However after being given the go ahead to send them back. I was informed of a problem with the impressions. So I had to pay to get another kit. Slightly bothered as we threw away a "spare" impression which we could have used if this was raised at the time the original email was sent. Then once this had been sent back, I received only the one of the pair. The "newest" impression. After the previous one had been put on hold to wait. Customer service then told me I would need another impression kit and after a few attempts at giving me a code. I had a kit ordered. Since returning this impression set I have not heard from them. upon chasing it up they claim that it was sent back with the "original". After explaining the situation to the customer service agent I have not got a reply within 7 days. So I am writing this review and will be requesting a charge back.

The retainer did not fit my teeth well. I asked for a refund under the 30 day guarantee while the website says full refund that is not true! You will be spending $20 no matter what so just go somewhere else!!!