Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,098 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,098 approved reviews, newest moderated first
Easy from start to finish and one week turnaround time! Cheaper price but better quality!
By Angela
Response from Retainers Direct· Dec 3, 2019
Thanks Angela, That's why I started Retainers Direct. I saw a need that could be filled simply at a better price. I appreciate your business and your time, Darren
The retainers fit perfect and are very heavy duty. Excellent speed of receiving after the impressions.
By Jaimee
Response from Retainers Direct· Dec 3, 2019
Thanks Jaimee for your great review and your business. Darren
I don’t do reviews of things very often... RetainersDirect is a family shop and are legit. I had an issue with my first order but they fixed it and were super responsive. All you can really ask for! My retainer came out super well and was easy to do the process. Definitely suggest these guys, Darren and his wife will take great care of you.
By Verified C.
Response from Retainers Direct· Dec 3, 2019
Thank you so much for the very nice review. We are building a new business and our aim is to make the process quick and easy. Glad your retainer worked out well. Darren
Fantastic customer service throughout the whole process, from start to finish. Easy instructions, and my mold and retainer turned out perfect! Thanks so much!
By Kami
Response from Retainers Direct· Dec 3, 2019
Glad to hear it went well. Thank you for your business. Darren
Unbelievable customer service and excellent quality retainers. Highly recommend. Thank you so much for making sure I received a properly fitting retainer.
By Yvette S.
Response from Retainers Direct· Dec 3, 2019
Thanks for the awesome review, we appreciate you!
This service was wonderful. My first impressions were not good, so the resulting retainer did not fit correctly. I only needed to purchase new putty and they re-made my retainer, which is now a perfect fit! I highly recommend them!
By Angela
Response from Retainers Direct· Dec 3, 2019
Thank you Angela for the great review. Your second impression was awesome and i am glad you are pleased with your retainers. Darren
My experience with Retainers Direct was even better than expected! Very personal and professional...and a quality product! Plan to call them to thank them personally. I will DEFINITELY order from them again!!!
By Fran S.
Response from Retainers Direct· Jul 12, 2019
Thank you so much Fran for the great review. Our goal is to make raving fans of each customer and give people a convenient alternative to purchase quality orthodontic retainers. Thank you for giving us a chance. Darren
No one ever answers the phone or returns messages for days! Had to end up returning the product because I could not get anybody for 2-3 weeks to help me with my issue. Very poor communication, so I didn’t trust them.I don’t recommend using them. Go to your dentist, more money, but better service and product
By customer
Response from Retainers Direct· Jul 12, 2019
I sincerely apologize for your negative experience. I am a practicing orthodontist in New Mexico and sometimes are not as prompt at answering phone calls. I do answer emails daily and apologize that i failed in making contact with you in a timely manner. I would love to have a chance to prove we are a legitimate alternative to visiting your orthodontist but understand if you have moved on. I appreciate your review and will work harder to be better at communication in the future. Darren Haltom
