Your company serves a large and very…
Your company serves a large and very expanding Business. Two things that went wrong for me.:and Recommendations... 1: The "How to do the impressions was vague and NOT Specific enough. Should the Front and Back go up at same time or does the Back get pushed up First????" Visa versa for the Bottoms. I found a Video on YouTube better than yours 2: NEVER use the US Postal System as they took too long for me to get and way to long for you to receive and then back to me...It took over 2 weeks for everything...Was very worried that going this long without will cause separating of teeth Fed X may cost a little more ...But if you use them, costumers will be happier even if you raise the Cost a little The average COST at an in house Orthodontist for retainers is $300. And they are ready that afternoon. A ONE day experience. This is just info you may use to stay competitive in this growing market .
By customer Bill G.
Response from Retainers Direct· Jul 12, 2019
Thank you Bill for the constructive criticism and the great review. This is very valuable because I rarely get detailed info on how we can improve. Please let me know which video you saw that was more helpful so I can incorporate that info into our directions. As far as shipping goes, USPS is by far the most reasonably priced and generally is fairly reliable. I will revisit other options but may be cost prohibitive as I cover shipping costs three ways. Thank you again and I will work to get better


