Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Ronald Dunkin was very helpful and explained all my concerns
By Michael A.
Response from Refills· Jun 24, 2026
Thank you for sharing your experience! We're glad to hear that Ronald was helpful and took the time to address all of your concerns. Providing clear, supportive, and attentive care is important to us. We'll be sure to pass along your kind words to Ronald. Thank you for choosing Refills!
Very helpful
By luvdogs
Response from Refills· Jun 24, 2026
Thank you for your feedback! We're glad to hear that you found our team helpful. We appreciate you taking the time to share your experience and thank you for choosing Refills!
Marcus really listened to my concerns and went above and beyond to deliver a solution in a kind, cordial professional and expeditious manner. The level of service he provided, along with Sheila, deserve a 10/10 rating! My sincere thanks for providing excellent customer care. **********!
By MochaMartha
Response from Refills· Jun 24, 2026
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Marcus and Sheila were able to address your concerns and provide the level of support you deserve. At Refills.com, we strive to deliver compassionate, responsive, and professional care every step of the way, and it's wonderful to know that our team made a positive impact. We'll be sure to share your feedback with Marcus and Sheila, they'll be thrilled to hear it. Thank you for trusting Refills.com with your care. We're honored to be part of your wellness journey.
Stingy dosing. They don’t care if it’s not being effective. There is no requirement to actually virtually see and talk to a clinician or doctor. There is a choice to talk to a “doctor” via text on messages. I just had a robot give me an answer. This place is crooked! I wouldn’t be surprised if my injections are just water. They have a robot answer for a doctor. In every answer the robot says things aren’t linear. Warning!!! I wasted almost 700.00 on a fake establishment.. The reply below from Refills is not concern or wanting to correct the problem. They have AI texting as a doctor. DO NOT WASTE YOUR TIME AND MONEY.
By Linda
Response from Refills· Jun 24, 2026
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when you're not seeing the results you hoped for or feel that your concerns haven't been fully addressed. At Refills.com, all treatment plans are prescribed and monitored by licensed healthcare providers, and dosing decisions are made with patient safety and clinical guidelines in mind. While individual results and timelines can vary, we understand that can be discouraging. We take concerns like yours seriously and would appreciate the opportunity to review your experience further. Please reach out to us at [email protected] with additional details so we can investigate and assist you directly.
Order a 90 day supply. It was stuck in customs for a week and arrived hot. I was advised to throw it out. No response to email. Then, without a subscription which they clearly state on the website, I was charged an additional $477 for something I never ordered. They told me since I disputed I wouldn’t have to do anything else. They lied and charged my account again. Disputing again and this time I am disputing the defective product. This is fraud.
By Suzannah L.
Response from Refills· Jun 24, 2026
We're sorry to hear about your experience and understand how frustrating this situation has been. We take concerns regarding medication quality, shipping conditions, billing, and customer communication very seriously. We'd appreciate the opportunity to review your account, order history, and previous correspondence in detail to better understand what occurred. Please contact us directly at [email protected] with your name and the email associated with your account so we can investigate your concerns thoroughly and work toward a resolution. Thank you for bringing this to our attention.
Very pleasant and helpful.
By Kristie C.
Response from Refills· Jun 24, 2026
Thank you for your kind feedback! We're delighted to hear that you had a pleasant experience and found our team helpful. We truly appreciate you taking the time to share your thoughts and thank you for choosing Refills.com.
Good info and good follow up
By Christine P.
Response from Refills· Jun 24, 2026
Thank you for your feedback! We're glad to hear you found the information helpful and appreciated the follow-up from our team. Providing clear communication and ongoing support is important to us, and we're grateful you took the time to share your experience. Thank you for choosing Refills.com!
Very nice, patient, and helpful customer service.
By Jess
Response from Refills· Jun 24, 2026
Thank you for your kind words! We're so happy to hear that you had a positive experience with our team. Providing friendly, patient, and helpful support is what we strive for every day. We truly appreciate your feedback and thank you for choosing Refills.com!
