Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Customer support deserves credit because they answered my questions quickly and gave useful information instead of generic replies.
By Bianca M.
Response from Refills· Jun 22, 2026
Thank you for your kind feedback! We're glad our support team was able to provide quick, helpful answers and the information you needed. We appreciate your recognition and thank you for choosing Refills!
It took several emails, and constant IM. It wasn’t till I got the 888# and spoke to someone. She was incredibly helpful, however prior to that was a nightmare. It shouldn’t take so much effort to get answers. The site doesn’t work well nor does any other form of communication.
By Liliana
Response from Refills· Jun 22, 2026
Thank you for sharing your feedback. We're sorry to hear about the difficulties you experienced while trying to get assistance and understand how frustrating that must have been. While we're glad our team member was ultimately able to help, we recognize that getting answers should not require that much effort.
Good follow thru
By Chris
Response from Refills· Jun 22, 2026
Thank you for your feedback! We're glad to hear you had a positive experience and appreciated the follow-through from our team. We truly appreciate your support and thank you for choosing Refills!
The process was easier than I expected honestly. Everything was clearly explained and I never felt confused during any step.
By Preston K. H.
Response from Refills· Jun 22, 2026
Thank you for your kind feedback! We're so glad to hear the process was easy to follow and that everything was clearly explained along the way. Making healthcare simple and stress-free is our goal, and we appreciate you sharing your experience with us!
The representative I spoke with listened to me, was respectful, and gave me the clarification I needed on a question I was asking.
By Britni
Response from Refills· Jun 22, 2026
Thank you for your kind words! We're glad to hear that our team member took the time to listen, treated you with respect, and provided the clarification you needed. We appreciate your feedback and thank you for choosing Refills!
connection was poor, but we got the job done!
By Carmella M.
Response from Refills· Jun 22, 2026
Thank you for your feedback! We apologize for the connection issues during your call, but we're glad our team was able to assist you and get everything resolved. We appreciate your patience and support!
The Customer Service Rep was outstanding!! I am switching providers and I had many questions. She was so professional and patient with my concerns! I am very happy with this company! They have a Monthly subscription, and are allowing me to level up when I instruct them I want to! They are not forcing me to go up every month! I am still on the initial .025 of Semeglitude for 4 months and loosing and feeling great! Their price stays the same no matter what dose you gonna to! You can pause your subscription anytime also!
By Donna N.
Response from Refills· Jun 19, 2026
Thank you for your wonderful feedback! We're so glad to hear that our team provided professional, patient support and helped answer all of your questions. We're committed to offering flexible, personalized care, and we're thrilled that you're happy with your progress and experience so far. Thank you for trusting Refills with your wellness journey!
Very helpful with answers to my questions. Also very pleased that rep spoke English very well, fully understandable.
By Jeanine W.
Response from Refills· Jun 19, 2026
Thank you for your kind feedback! We're glad our team was able to answer your questions and provide a clear, helpful experience. We appreciate your recognition and are happy to hear communication was easy and understandable. Thank you for choosing Refills!
