Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 73 reviews with 4 stars · Clear filters
Instructions where confusing but I figured it out.
By DEBORAH
Response from Refills· Oct 22, 2026
Thank you for your feedback. We’re glad you were able to work through the instructions, but we’re sorry they weren’t as clear as they should have been. Your feedback helps us identify where we can improve and make the process easier for everyone. We appreciate your patience and support.
Customer Service when I needed to delay a shipment due to surgery.
By Lori
Response from Refills· Oct 22, 2026
Thank you for sharing your experience. We’re glad our team could help you delay your shipment while you prepared for surgery. We understand that life sometimes requires a change of plans, and we want you to feel supported and cared for every step of the way. Wishing you all the best with your recovery.
Some technical difficulties, but excellent customer service committed to resolving them and also getting me the best deal. They just saved me $99 per billing period off an already discounted rate.
By L E.
Response from Refills· Oct 21, 2026
Thank you for sharing your experience. We’re sorry you encountered some technical difficulties, but we’re glad our team stayed committed to resolving them and helping you get the best possible deal. Saving you an additional $99 per billing period is wonderful news! We appreciate your patience and are happy our team could make a positive difference. Thank you for choosing Refills!
I haven’t had the medicine yet. But the customer service especially Marcus has been amazing. Once I see results of medication I’d be happy to give 5 stars
By Private
Response from Refills· Oct 20, 2026
Thank you for your honest feedback. We’re so glad to hear that Marcus has provided amazing customer service and made a positive impression. We understand you’re still waiting to experience the medication yourself, and we appreciate you giving us the opportunity to earn your five stars. We’ll be sure to share your kind words with Marcus, and we look forward to supporting you throughout your journey.
The rep was very pleasant and assured me my request to restart my orders for Tirzepatide will be discussed with a provider asap. When I paused it was because I had to cease injections in advance of a medical procedure. Since I have not had an injection since 9/4, I want to drop my dose from 15 back to 7.5. I informed the rep that unless I hear from a provider soon, I will order from another company; hopefully that will not be necessary.
By BRIAN M.
Response from Refills· Oct 19, 2026
Thank you for sharing your experience. We’re glad our representative was pleasant and reassuring while helping with your request. We understand the importance of timely communication, especially when restarting treatment after a break. Your provider’s guidance is essential in determining the appropriate dose to resume, and we appreciate your patience while awaiting their response. We value your trust in Refills and hope to provide the timely support you deserve.
Ashley was very nice and pleasant. She gave me plenty of information for my account!
By Les
Response from Refills· Oct 18, 2026
Thank you for the review and for choosing Refills. We are glad to hear Ashley was pleasant and provided all the information you needed for your account!
Lucy was very thorough and spoke clearly.
By Juan Carlos M.
Response from Refills· Oct 14, 2026
Thank you for sharing your feedback! We’re glad Lucy took the time to explain everything clearly and thoroughly. It’s important to us that you feel informed and comfortable every step of the way. We’ll be sure to pass your kind words along to her!
Noah was wonderfully helpful Only problem is that he had me go through something I’ve already done . Told me I didn’t do it. I also explicitly told him not to text or call me and I then got this text for the survey
By Thomas
Response from Refills· Oct 13, 2026
Thank you for sharing your feedback. We’re glad to hear that Noah was helpful, but we’re sorry for the frustration caused by having to repeat a step you had already completed. We also understand your concern about receiving a survey text after asking not to be contacted by text or phone. We appreciate you bringing this to our attention, as your feedback helps us improve the experience we provide to our customers.
