Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Person spoke very clearly and easy to hear and understand. Answered a question very well.
By DJ
Response from Refills· Jun 24, 2026
Thank you for your feedback! We're glad to hear that our team member communicated clearly, was easy to understand, and was able to answer your question effectively. We appreciate you taking the time to share your experience and thank you for choosing Refills.com!
It was great speedy customer service very pleased with it.
By Ivonne C.
Response from Refills· Jun 24, 2026
Thank you for your feedback! We're delighted to hear that you received speedy customer service and had a great experience. Providing timely and helpful support is always our goal. We truly appreciate your kind words and thank you for choosing Refills.com!
Thank you Marcus! I really appreciate that you were very patient with me and answered all of my questions! Great customer service!
By Ken M.
Response from Refills· Jun 23, 2026
Thank you for your kind words! We're so glad Marcus was able to provide the patience, support, and answers you needed. We'll be sure to share your feedback with him. We truly appreciate your support and are grateful to be part of your healthcare journey!
Selene was Amazing! She was very patient and her follow thru on my request/order was top notch ❤️
By Traci W.
Response from Refills· Jun 23, 2026
Thank you for your wonderful feedback! We're so happy to hear that Selene provided such patient and attentive support. We'll be sure to share your kind words with her. We truly appreciate your trust in Refills and are glad we could help!
Customer support was very patient with me, answered all of questions in a genuine manner. Thank you!
By Ken
Response from Refills· Jun 23, 2026
Thank you for your kind feedback! We're glad our team was able to provide patient, genuine support and answer all of your questions. We truly appreciate your trust and thank you for choosing Refills!
Answered all my questions
By Private
Response from Refills· Jun 23, 2026
Thank you for your feedback! We're glad we were able to answer all of your questions and provide the support you needed. We appreciate your trust and thank you for choosing Refills!
I had so many questions and they were answered so thoroughly and patiently! In the last two days I have reached out to 5 different companies to inquire about their services and Refills was the only one that was upfront and clear about policies and procedures. I immediately signed up, thank you!!
By Anonymous
Response from Refills· Jun 22, 2026
Thank you so much for your thoughtful feedback! We're delighted to hear that our team was able to answer your questions with patience and clarity. Providing transparent information and helping patients feel confident in their decisions is very important to us. We're honored that you chose Refills and look forward to supporting you on your wellness journey!
I have used refills.com for about 5 months. It is extremely difficult to use their site once they get you signed up. I have spent hours trying to get logged in to update my medical info and get a refill. I cannot get a live person (only their bot MAYA who cannot get a live person for me). Once I can figure out how to be sure I am unsubscribed, I will be switching providers. More importantlty, there was a mix-up with dosage amounts (my fault), but the dr. who answered my chat concern gave me an answer that clearly was not correct. Because of the particular medication, and my ability to "do the math" myself, I did OK. If this had been more critical or I wasn't able to calculate dosages myself, it could have ended badly.
By Yellowbird
Response from Refills· Jun 22, 2026
Thank you for sharing your experience. We're very sorry to hear about the difficulties you encountered with accessing your account, obtaining support, and the concerns regarding the dosage information you received. We understand how frustrating and concerning that must have been. We'd like the opportunity to review your account and investigate these issues further. Please email us at [email protected] with your name and the email associated with your account, and we'll take a closer look. We appreciate your feedback and the chance to address your concerns.
