Rackspace TechnologyReviews of rackspace.com

Never use this business under any circumstances. We’ve used Rackspace for a number of years and always supported them and recommended them, not based on their service but simply that they USED TO BE the gold standard with hosting and emails. Those days are long gone. Recently they increased their email hosting prices by more than 235%. Our £60/m invoice is now more than £250… they do not care about you, your customers or your business. If you are with them or even considering them, run, get away as far as you can and use far more reliable businesses out there. As someone who has used them for more than 15 years, I would NEVER, EVER recommend them to anyone ever again.

I used Rackspace for years and they were very good. Several months ago, they started raising their prices exorbitantly. For the past few months I have been trying to get the account canceled to no avail. I’ve submitted tickets that are not responded to. The email addresses they use cannot be responded to. The phone support in getting the account cancelled has been abysmal. I have gotten to the point of needing to threaten legal action against them. DO NOT USE RACKSPACE

I am writing this review based on my recent direct experience as a customer of Rackspace Email. Unfortunately, the service no longer meets the standards required for a professional business environment. 1. Technical Failures in Webmail: The webmail portal has become increasingly unreliable. Specifically, the search function consistently fails to return results, making it difficult to find critical records. Additionally, attempting to purge the inbox does not work as intended, leading to manual folder management issues. 2. Sudden Price Increases: The company has implemented significant price hikes with what I consider to be very short notice. For a business service, this lack of predictability makes it difficult to manage overhead costs. 3. Spam and Security Concerns: The volume of SPAM and Phishing emails reaching my primary inbox has increased significantly. The current filtering system appears unable to catch these threats, which creates a genuine security concern for any user. Conclusion: Between the technical bugs, the lack of effective spam filtering, and the sudden cost increases, I can no longer recommend Rackspace as a primary email provider. There are now much more reliable and cost-effective options on the market.

Recent price hikes pushed our Cloud VM server costs from around £1600/mth to over £6000/mth within just a few months, with little notice to adapt or react. Their Cloud Servers are also not configurable enough and bandwidth fees have become astronomical. They are running the business into the ground as prices are at least 4x to 8x what is available elsewhere. We are now in the process of migrating servers.

I was a Rackspace email customer for many years at approximately $12/month. Recently, my rate increased to $36/month. After noticing the change, I contacted support and requested cancellation. Despite this, I was still charged $36. I was then informed that a 30-day notice period applies, so the charge would stand. While I understand companies have billing policies, the combination of a significant price increase and a charge after cancellation was disappointing. I would have appreciated clearer communication and more flexibility, especially as a long-term customer.

Quality of service has dropped significantly in recent years while the price has skyrocketed. I transferred my email hosting elsewhere (very happy with the change) but upon cancelling my account they still charged for the following month. These people are untrustworthy.

I was a customer for close to 20 years, and I missed 1 email about price changes. After paying for a flat rate of a 10-box package, they billed me over $100, almost 10x what I had been paying. I called and asked them to credit me the difference, as I had not used more than 2 mailboxes in years. They refused. I am done with a company that doesn't value relationships any more than this.

This is one of the strangest companies I’ve ever had the displeasure of working with. I should’ve shut down my account three years ago when they had that terrible hacking issue. For some reason that no one can explain, my automated payment was discontinued last November. They allowed me to keep using my account for four months, it was never suspended, so I didn’t know, and they’re so archaic that there’s no tech system for an alert when there’s a billing issue or other issues that might come up. Saturday I was sending emails to customers and now today I’m completely cut off from all communications. It’s f___ing wild! Literally every service provider that I work with has text notifications set up in case there are any issues, but this company is from the dinosaur age. So instead of suspending my account due to nonpayment, so I could’ve resolved it, (my account is super cheap so money is not an issue), they deleted it. I have hundreds of thousands of business emails in there, customer contacts from 26 years of running my company. Now, instead of restoring my emails, they’re making me jump through hoops to pay the measly payment that I owe, insisting that I mail them a check 🙄, They’re also offering no guarantees that they can even retrieve my data. It’s wild that a technology company is saying “we have to check to see if we can get your data back” when we all know data is stored even after deletion. Whatever you do, don’t use this company! On a side note, the have some really nice (overseas) customer service agents.