Rackspace TechnologyReviews of rackspace.com

Without doubt the worst company I've ever dealt with in my 25+ years of working in IT. Having been a customer of theirs for corporate email for well over a decade I decided to migrate all my personal email accounts to them, however after just over a year they advertised that they were increasing their costs by over 300%. Great service up until then, but not at that cost, sorry. Having migrated my accounts away to a new provider I cancelled my account with them, receiving confirmation of the termination date, hoping that was the end of that saga. How wrong was I? Since then, and over the last 3 months, I've received COUNTLESS emails notifing me of my account being in arrears (I've blocked the card*) only for today to receive a threatening email suggesting they will be proceeding with debt recovery if I don't log into their portal and clear the account. There's just one problem, when I cancelled the account it terminated my access to the portal, proof that it was indeed cancelled. Did I say "one problem"? - I wish! They simply refuse to respond to emails. When you call it depends on luck of the draw as to whether you'll get a support rep who is a) capable or b) willing to even try and help. This evening however I did manage to get put throught to a manager who insisted that the account was closed, there were no payments outstanding and that it was entirly normal to receive these emails. SERIOUSLY? It's "entirely normal" to spam ex-customers and threaten them with legal action for an account that's in arrears to the sum of zero dollars? Having asked for emailed proof that the account is closed and that all outstanding monies are paid I was told "someone will be in touch soon". I'm honestly not holding my breath!!!! Do yourself a favour and DO NOT use Rackspace, and if you do, make 100% certain that you document absolutely everything when you finally leave them because otherwise it's going to be like Hotel California! * Why did I block the card you ask? Because we had almost exactly the same issue migrating a few of our corporate domains away from them as well!

You can call customer support and they will tell you it's not their department and you need to call back the next day because they are going off shift. Been trying to get someone to fix a problem for three days!

This is a company that raised their monthly email box price by over 300% back near the start of 2026, all because of the claim that "costs were increasing". However, there are better-priced options out there with better support than what this company is charging and providing. I have moved about 75% of my email accounts to other providers, save just a few that are harder to migrate, and even with the ones that I still have, I have not found the customer support to be improved or even as helpful as it once was (now at 300% more cost). This is a company to avoid at all costs. Eric (rackspace email user since the early 2000s)

Después de haber sido una gran empresa Rackspace ha deteriorado su interés por mantener satisfechos a los clientes brindando una gran experiencia. En mi caso particular me apicaron un incremento de 566.67% en el precio de servicios de correo Rackspace. La atención después de eso fue una verdadera pesadilla, no leían mis mensajes y argumentos y se sujetaban a un guion. Opte por migrar a IONOS incremento de precio exhorbitante, nula capacidad de escuchar y cero flexibilidad son su carcateristica actual

I was a customer of Rackspace for over 10 years. All of a sudden, they increased the price 400%. I was unable to cancel after multiple attempts and they continued to try to bill me. Now they are threatening to send a collection agency after me, but I never even received an invoice for the amount I owe.

Where to start... We were told our client's server was EOL. Great. It happens. We were told the replacement to that server was 2x the cost of what they were paying. When the client said they didn't want to pay double and said they were going to look for an alternative provider, Rackspace didn't take this as a "written" cancelation even though their rep said "Sorry to see you go," and "let us know if we can help" via email. Rackspace then kept the server going after the term ended so they tacked on another 3 month cancelation fee per the MSA, totaling over $5k. Don't do business with the predators. Companies like these need to go out of business.

Having been a long time customer of Rackspace, they obviously had a major malware attack where we lost mail for months on end. Then, all of a sudden, they've now changed their billing process, and I requested multiple times for multiple email accounts to be closed or cancelled, and they refused to let me cancel them through their portal, and they are very unhelpful. I've now been charged $600 for email accounts that I did not even wish to use. These guys are completely incompetent.

awful, after almost ten years of deactivating everything I've started to get charged. wtf. now I try to pay, I can't because the card on the system is for my old business that closed ten years ago. try adding a new card - not accepted. now I'm on hold to cancel this wretched account. for all things, if someone wants to leave, let them go, don't p155 them off any further. make 1 person happy they might tell another person, make 1 person unhappy and they will tell the world!!