Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
320 reviews
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Rackspace Technology is a leading end-to-end, hybrid and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.
Rackspace Technology (rackspace.com) has 320 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
320 approved reviews, newest moderated first
Stay away! Terrible product and terrible customer service. When you try to cancel you have to pay for an extra month of service. I was then locked out of my account. When talking to customer service, I was routed to 4 different people. Customer service phone connections are terrible and barely audible. I would never use Rackspace for anything and never recommend them. 0-5 stars if possible!!!
By Brian F.
Increased the price by a multiple of three. When I cancelled - they charged me for two months because I'd cancelled just after a payment had been taken, so they charged me another month for the privilege of cancelling. Really poor
By Customer
Ripped me off. I notice my monthly fee went from $39 to $158 without any warning. Avoid!
By Steve B.
After an incredible increase in prices, I cancelled my subscription. However, not only they charged me for the month I cancelled, they also charged me for another month at full price because they decided to apply a 1 month notice. Thieves.
By Tarek B.
The Worst! its always very hard to login, the same username, same password, copy paste but it take at least 10 times attemps untill it finally log in with the same password and the same username!
By Hala S.
Our company has been a customer with Rackspace for close to 10 years. The last couple of years service has reached an absolute zero-point. I've used countless hours on the phone with support trying to resort issues to no avail - every time speaking on bad lines, with hard to understand English speakers, loud traffic in the background. Unhelpful, unaccountable and a waste of time. The 400% price hike on email services was the last drop. Terrible company that has fallen far from what their service used to be. Stay as far away as you possibly can.
By Morten
Many of the reviews appear to be for Rackspace's email products so I thought I'd put the perspective from an SME using their more traditional dedicated server offerings. After almost twenty years of being a Rackspace client I can say that they were good, so good that it arguably justified their high price. Our more recent experience however shows signs of a failing company. Server outages because servers were accidentally plugged into the adjacent rack's power. DNS configuration errors taking critical servers out of service for entire working days. . . All of those we can understand as the pitfalls of what it after all a complex operation. But the level of support we have received recently has been, put plainly, awful. Providing a replacement product without advising that it would not provide the prior product's features. Slow to respond to simple questions. Us having to advise them that the server was down. A general lack of communication masked by pointless ticket updates. And to add insult to injury pretty much ignoring complaints. They used to be good but are now, I'm afraid, better to be avoided.
By Dave
They sent me an invoice that was from 3 years ago and said I hadn't paid 3 months -- never heard about it until they turned off my service. THE MOST SLEAZY company. DO NOT GO NEAR THEM
By Ken P.
