Saturday, November 7, 2026 · Customer reviews of US businesses

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Pumpkin Pet Insurance Reviews | Read Customer Reviews of pumpkin.care

Pumpkin Pet InsuranceReviews of pumpkin.care

666 3rd Ave Floor 23, New York, New York

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The Fair Hearing score

4.8/ 5

Excellent

3,829 reviews

Pumpkin Pet Insurance4.8Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Pumpkin Pet Insurance

If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.

Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.

Also known as: pumpkin.care
Website: pumpkin.care
Category: Insurance
Location: New York, New York
Listed on The Fair Hearing: 2026

More in Insurance, New York

Pumpkin Pet Insurance reviews

3,829 approved reviews, newest moderated first

Jun 2, 2026
quick claim recovery
quick claim recovery. Wonderful representatives who answer questions and always seem cheerful. Great coverage!
By jodi
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Jun 2, 2026
Best ever pet insurance
Excellent customer service and care Truly a great company
By Lori
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Jun 2, 2026
Easy to submit claims
Easy to submit claims. And pay out is within a couple weeks. They let you know why certain payments are not eligible.
By Lynda
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Jun 2, 2026
Excellent experience
Excellent experience. Easy to submit claim and paid quickly.
By LC
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Jun 1, 2026
Two Thumbs Up Great Pet Insurance
Easy online access to submit estimates and claims, and to review account details. Comprehensive coverage. Fast reimbursement turnaround. Polite, helpful, and friendly customer service.
By Andria
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May 30, 2026
The company is taking forever to…
The company is taking forever to approve my claims. They approved claims that I recently submitted but still have not approved claims from previous appointments.
By Brittany M.
Response from Pumpkin Pet Insurance· Jun 1, 2026
Thanks for your feedback, Brittany! Our claims team is working hard to complete insurance claims as quickly as possible. It is our goal to review your claim within 5 business days of receipt. Some claims can be processed immediately on review, but for claims for pets new to Pumpkin or for new issues, the processing time can be a bit longer as we collect medical records and review supporting documents available, like your pet's full medical history. A high volume of claim submissions can also impact processing times. Thanks again for your patience and for being part of the Pumpkin Pack!
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May 30, 2026
My first claimed was processed within…
My first claimed was processed within minutes however the second it has been a week. I called to find out why the second was not processed but the explanation was not very clear. Still waiting to be processed.
By Anna
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May 30, 2026
Claims are processed efficiently and…
Claims are processed efficiently and questions are answered quickly.
By Melinda
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