We just signed up our two dogs
We just signed up our two dogs; a Shepherd and Poodle. After comparing many different plans and options, Pumpkin seemed to best fit our pups’ needs. So far so good.
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
We just signed up our two dogs; a Shepherd and Poodle. After comparing many different plans and options, Pumpkin seemed to best fit our pups’ needs. So far so good.
By customer
Absolutely amazing. Fast reimbursement within a day actually. Very pleased . Would recommend excellent customer service.
By Lisa C.
Very good company.
By YasserV
Pumpkin provides an easy process through which I can get healthcare insurance for my pets. They also send delightful toys to welcome our pets into their fold!
By Mkcustomer
Fake reviews and a bad company. You can tell all the 5-star reviews are fake because they're all named "customer". The only genuine review with a real name is 1-star. I also waited on the phone for an hour and received no answer from the Pumpkin side. Stay away from them and their fraudulent claims.
By justin
Response from Pumpkin Pet Insurance· Oct 21, 2021
Hi Justin - we’re so sorry to hear that you haven’t had the most awesome experience with Pumpkin and we'd love the opportunity to answer questions about your claim. We are available to help our customers by email and chat when our call center is experiencing high call volume. Trustpilot reviews only display the name that individuals choose for their profile (in some cases, it might only say customer, other times a full name, or as in your case, just a first name) as such, in some instances for us to fully resolve an issue we need additional information on the account. We'd appreciate it if you could send us an email at [email protected] and we'll take it from there!
this is my first time having pet insurance. i filed my claim two days ago and got my money back today 😁 super fast, easy and reliable. very excited
By customer
Very pleased with this Pumpkin Insurance for my puppy Zoey. She loves the toy you sent her. That was a very nice touch!
By customer
So far I like what it's offering and the price is reasonable
By customer