Pumpkin was very quick to respond and…
Pumpkin was very quick to respond and complete our claim. We were very pleased with their service and ease of reporting our claim
By Lin H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Pumpkin was very quick to respond and complete our claim. We were very pleased with their service and ease of reporting our claim
By Lin H.
Easy to submit claims and customer service was always helpful and listened to my concerns or questions I had.
By customer
Pumpkin insurance is fast and fair when doing a claim I would definitely recommend them for pet insurance
By customer
I have 3 pets covered under this plan and the service has been superb. I’m so happy I found this company to ensure I have no stress when my fur babies are Ill and need vet assistance. I have had both preventative and Illness happen and service was amazing in all cases. Thank you Pumpkin for being there for me and my babies
By Angie
Fast response
By customer I.
Response from Pumpkin Pet Insurance· Jan 3, 2022
So glad we could help you quickly!
Easy claim submission and fast re-payment!
By JG
Thank you for being so quick on the matter
By Bernadette G.
I've only been a member of Pumpkin for 2-weeks. However, they were ranked in the top 3 of insurance companies I reviewed (Pets Best and Spot were the other top 3). Overall, they had great reviews and also for knee repairs there was no mandatory 6 month waiting period (some companies make you wait a certain period of time before surgery on the knee like an ACL). I've already submitted two wellness visits and the online submission was very easy. Also, payment was wired directly into my account which was super convenient. Overall, do your research (Pets Best, Spot, Pumpkin, Embrace and Lemonade) were the top 5 I researched. So far, I'm happy with my choice with the limited experience I have so far.
By Seth
Response from Pumpkin Pet Insurance· Jan 2, 2022
We're so glad you did your research and chose to join the Pumpkin Pack, Seth! We also believe in the importance of having a short waiting period for knee and ligament concerns as they are so common with many breeds. We're glad you are happy with your choice thus far!