Great customer service
The agent talked me through the whole process and explained all the coverages very thoroughly. They were able to answer all my questions. Sign up was very easy.
By Lauren M. B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
The agent talked me through the whole process and explained all the coverages very thoroughly. They were able to answer all my questions. Sign up was very easy.
By Lauren M. B.
Paid invoice in a timely manner.
By Tammy P.
Very kind person
By customer
We are overall very pleased. The customer service agents are extremely friendly and helpful. Most claims are taken care of promptly. However we did have an issue that took longer than necessary to get approved. It did get resolved and we are thankful for that. We would and do recommend Pumpkin to our friends and to others.
By customer
Response from Pumpkin Pet Insurance· May 1, 2023
Thanks so much for your feedback! We will absolutely pass this on and do all that we can to ensure a quick claims process moving forward.
Michael was friendly, helpful and knowledgeable, able to answer my questions.
By Dan
Great customer service! Everyone I have spoken to, on various matters, are always friendly, knowledgeable and willing to help. Fast reimbursement too.
By Christine
Payment was so quick after submitting everything online. I thought insurance for my dog was so much more expensive but when a tech at my vet’s office told me how affordable Pumpkin was, I signed up my new dog right away. I only wish I had it for my last two dogs since both had very high medical bills at the end of their lives.
By Jamie C.
Filing claim was straightforward. I was kept up to date on status of the claim. What was paid was easy to interpret. Overall please so far
By Reng