Great customer service
Great customer service. Everything was explained in detail.
By Iram
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Great customer service. Everything was explained in detail.
By Iram
I haven’t actually used it yet but upgrading my plan for this next year was easy enough
By J R.
Claim was handled in a timely manner and customer service was terrific.
By Andrew B.
Pumpkin has been a life saver for Bear (and her parents which would be us) after she was diagnosed with inflammatory bowel disease. She needs long term medication and a prescription diet and Pumpkin has been there for us and I recommend them to any pet owner, to help offset expenses for an unexpected medical problem or accident.
By Dane J.
Wonderful experience
By Bob
Great costumer service and always there when you need them.
By customer
You got the claim settled properly and quickly
By customer
my claims were handled transparently and efficiently
By customer