Great job
Great job, quick service.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Great job, quick service.
By customer
Pumpkin is very responsive. Pumpkin delivers what it promises. I'm so glad that Pumpkin is my pet insurance company because our puppy, Willow needed vet care! It's the first time that I've ever bought pet insurance, and I'm so glad that I did.
By My Willow & P.
I love pumpkins so much. My cat, Chanchan, visited the ER twice within one year due to bladder stones. The reimbursement process was very quick. After I uploaded the medical record and invoice, it took only 1-2 weeks to get the reimbursement. I am considering adding my new pet to the pumpkin insurance. I had a really good experiment working with pumpkins.
By Chanchan's M.
My dog needed an TPLO . At the same time we found out she had mast cell tumors that needed to be removed. Overwhelmed with bills ,I remembered we had pumpkin insurance. Sent in the receipts and received my payment! Very easy !! No hassles at all. So thankful we had signed up for pumpkin.
By customerNancy and E.
promptness...
By customer
They were excellent and took care of everything.
By customer
Price keeps going up without any increase in benefits. I have seen an increase the last 2-3 years.
By customer
Response from Pumpkin Pet Insurance· Jun 4, 2025
We completely understand your frustration around rate increases. As with all pet insurance, our rates will increase from time-to-time. The rates for pet insurance are determined by factors such as breed, age, gender, species, and average veterinary costs over time. This ensures a fair and accurate calculation of your premium. For instance, certain breeds may be more susceptible to hereditary or congenital conditions, and the probability of medical problems increases with age. Moreover, the geographic region also affects the cost of premiums. The average usage and expenses of veterinary care in the United States are considered, including veterinary inflation due to equipment improvements, medication, and other factors. Like home or auto insurance, your premiums are influenced by factors specific to your region (zip code), which could cause them to be higher or lower than those of your friends or family in different areas. At this time any rates provided are the most competitive price available given current policy terms and are heavily regulated by your states Department of Insurance. If you would like to potentially lower costs, please reach out to us to discuss options which may include changes to your deductible, annual limits, or reimbursement rates. The only way to make changes to the cost of an insurance product would be to make changes to your plan.
Filing and receiving a claim was easy and fast.
By Melissa H.