Claims are easy to file
Claims are easy to file. Processing of claims is fast. Explanations of benefits are easy to read. The team even reached out to see how Patch was doing. That meant a lot!
By Teresa
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Claims are easy to file. Processing of claims is fast. Explanations of benefits are easy to read. The team even reached out to see how Patch was doing. That meant a lot!
By Teresa
Pumpkin is quick to process our claim. Highly recommend pumpkin for pet owners.
By Noe R.
Filing a claim was quick and easy. I had no problems!
By Jennifer L.
Always prompt
By customerTim L.
Great company! Small or large experiences they are there for you! When my Emma passed after coming home from the cemetery to bury my MOM IT WAS ALL I could handle. Cancelled my subscription and a few days later I receive a box. I did not order anything. It was a beautiful candle with the name Emma on it and a card with condolences from Pumpkin. So very Kind! Thank You
By Patricia
Claim processing time, money reimbursing time and customer service - everything was very good
By Lavanya.S
Very fast claim service.
By David D.
Working with Pumpkin was easy. The website is user friendly and making a claim was easy. I got paid very quick as well.
By Donnalyn