Pumpkin is the best
My 2 babies have been with pumpkin for the last 3 years, and it’s always been really easy to speak with customer service. It’s very easy to file claims, and the processing time is fast. Best pet insurance!
By Jasmine F.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
My 2 babies have been with pumpkin for the last 3 years, and it’s always been really easy to speak with customer service. It’s very easy to file claims, and the processing time is fast. Best pet insurance!
By Jasmine F.
As soon as my claim was received it was reviewed and within a week I had my check.
By Natalie
Prompt and seamless service through a simple and efficient website.
By Ed H.
It was easy to file a claim and the turnaround was same day.
By Roberta L.
Was super fast and easy!
By Emily
I am completely blown away by my experience with pumpkin, the customer service is superb and my claims have been handled so fast!!! The first one which usually takes the longer was actually only 10 calendar days and the two after that less than 24 hours!!! I couldn’t believe it… I added the doctors notes, which was just a phone call and they emailed them… I think that may have helped, but never did I expect such fast process!! I am telling every pet owner I know that they should have pet insurance and I highly recommend pumpkin
By Maria
It was easy.
By Lisa
The process has been easy to use and straight forward. We were able to quickly submit our information and get a response in a timely manner. Very pleased with our claim process.
By Ronald H.