Blazing speed, outstanding service!
Once again, Pumpkin’s blazing speed in processing my claim was amazing! I filed the claim on August 10th (a Sunday night), the money was in my bank account on Wednesday morning!
By David
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Once again, Pumpkin’s blazing speed in processing my claim was amazing! I filed the claim on August 10th (a Sunday night), the money was in my bank account on Wednesday morning!
By David
Quick review of claims
By Ray
I looked at other pet insurance before finally choosing Pumpkin. It offers great coverage and a wellness option (that I also purchased) at a fair price. Health-care costs are expensive for pets as well as people so having insurance is a no-brainer. For my puppy, Pumpkin was the right choice. My daughter has Pumpkin as well for her cat.
By Victoria
Very pleased with the easy process of accessing the service. Reimbursements were processed in a timely manner.
By Ms. C.
Easy process to navigate. Legit insurance
By Holly
How manipulative to spam me requesting a review when I just signed up for this insurance and I can't even use it yet for my cats. Of course they want a review before you can even become disappointed! For this, I am giving ZERO stars.
By Lucimara R.
Response from Pumpkin Pet Insurance· Aug 13, 2025
Thanks for your feedback, Lucimara! We apologize for not giving you a chance to utilize our coverage prior to requesting a review. We are so thrilled to have you in the Pumpkin family, and hope that we are able to help keep your cats protected should they ever get hurt or sick!
Pumpkin Insurance has saved our family a lot of financial heartache. They were very quick with responses and understood what we were going through with our fur baby. I would highly recommend Pumpkin insurance to anyone looking to care for their babies
By Ketha
It Was absolutely great working with pumpkin from start to finish! Unfortunately our 4 yr old dachshund had to have emergency back surgery at midnight on the weekend, and was able to get refunded 90% of the bill. Absolute life saver and couldn’t be happier with their service! Thank you Pumpkin
By Melissa