I needed help in filing the claim and…
I needed help in filing the claim and customer service was wonderful! Also I received my check in a very timely fashion.
By Paula
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
I needed help in filing the claim and customer service was wonderful! Also I received my check in a very timely fashion.
By Paula
Our 6 month old puppy had an emergency. The only part of the experience that wasn’t stressful was knowing we had insurance. Working with the agent at Pumpkin made it easier for us. The claims were handled quickly and as advertised. No tricks or hidden rules. Just straight forward care.
By Cameron
Pumpkin representatives are always very informative, professional and supportive. The claim was smooth and money directly deposited in less than a week.
By FRANCISCO J R.
Great customer service. Claims are handled quickly and efficiently!
By Amanda B.
We haven't used it yet Not until October 16th
By Jeanette
The app is very easy to use and the turn around time is very swift. I'm very impressed and would definitely recommend you to anyone with pets.
By Karen
I have been dealing with Pumpkin for 2 years now. Really great customer service.
By Laura
Excellent service.
By Barbara R.