Excellent Customer Service
Rosa was very informative and gave me all of the information I needed to make a decision. She was extremely patient and answered any questions I had. She has a very friendly personality.
By Deborah K.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Rosa was very informative and gave me all of the information I needed to make a decision. She was extremely patient and answered any questions I had. She has a very friendly personality.
By Deborah K.
The claim was processed promptly, and I receive payment within a few days of submission.
By KP
It was quick and easy. I submitted my claim with photos of my vet bill. I was reimbursed within days.
By Bonnie
Your processing time from submission to payment was so fast!!! Thank you
By Lysa
Claims paid out in 72 hours! Just wow
By Liz
Pumpkin insurance is great. When I submit a claim they process and review it very quickly. They are professional and fair. I would definitely recommend them to anyone looking for Pet Insurance.
By Christina C.
You guys rock! I put in the estimate ahead of time before my cats procedure, got it approved. When the time came to submit the paid invoice and the medical records of the procedure I was paid so fast. The next day I was reimbursed back and paid my credit card. Thank you! Made my life easier.
By Lona
Easy to get signed up and see all they offer
By Rachel