Pumpkin Pet InsuranceReviews of pumpkin.care

Using their online really is easy. They process claims properly the first time. If I have trouble, their customer service is the best.

I have sent 4 emails to Pumpkin asking for information about medical records. 11/16, 11/27, 12/6, 12/12/2025 I have not heard ANYTHING from them. I'm concerned..if they don't respond to a simple email, what would happen if I had a claim??

Prompt reimbursement!

Did what was promised. Got the insurance within 14 days after Vet visit and the covered items were paid within days.

Pumpkin is the Best! Their associates are very attentive and my claims are processed so quickly. Having such a company that works with you rather than against is a wonderul plus. I highly recommend Pumpkin to all new puppy owners. Bark Bark (Toby's input)!

Great Customer service from beginning of transaction until end. I highly recommend Pumpkin Pet Insurance !

I had multiple experiences using my pumpkin insurance policy, friendly and fast customer service. ( You actually can speak with a real person!!) A new feature they offer is get paid before you pay the vet, which you don’t actually get paid before the vet. They will reimburse you quickly after, once you submit the paid invoice (if you have a pre auth.) which was confusing and contradicting. However being able to pre authorize treatment was helpful and moved the reimbursement process along quickly. I will not go without pet insurance and am happy with pumpkin insurance group! Would most defiantly recommend and have!

Pumpkin has always paid claims in a timely manner.