Customer service is always excellent
Customer service is always excellent. Refunds are much quicker now.
By Sptower
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Customer service is always excellent. Refunds are much quicker now.
By Sptower
Very efficient and done in a timely manner.
By Lstrauss
The turn around time from submitting a claim and receiving payment plus the percentage of the payment is great. Any questions I may have is answered quickly.
By Carol G.
Grate communication skills and customer services.
By Starlet B K.
Thankful for a quick response for coverage in our time of need.
By John L.
There is no drama with this pet insurance company. I recommend it to any pet owner. We have a hard to manage Mini Labradoodle and at 4 years old, this red head has managed to cost us about 23K in medical bills. Anyone that knows the personality of a Mini Red Labradoodle will understand. We paid 1/9th of that bill with no drama. Thank you Pumpkin !
By Steven
Quick easy process for filing claims.
By Michelle
Helping me pay for keeping my baby alive!
By Joe