Friendly and knowledgeable
Friendly and knowledgeable . They were very helpful and understanding about my questions.
By Pam
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Friendly and knowledgeable . They were very helpful and understanding about my questions.
By Pam
It seems not only has Pumpkin made a lot of formatting changes in their website presentation, but they have also accelerated their customer service skills.
By Kathleen
Excellent service!
By Amber
The claim process has been super easy and a few days later the claim is paid. When I have a question, I send an email and get a fast response…within an hour. Pumpkin has been great for us and we highly recommend them.
By Margaret
The people I talked to for guidance in filling a claims were very helpful.
By Mary
Claim processed quickly! When I called with questions, a real person answered immediately and was incredibly nice and answered all my questions. I highly recommend Pumpkin Pet insurance!
By Julie
It’s been a relief to have Pumpkin Prt Ins. at our backs over the past 4 years. Thank you! Laura
By Laura
Nive helpfully
By Sandro P.