Protos SecurityReviews of protossecurity.com

This company provided an open minded interactiom with its partners giving them an exceptional personal relationship

As small security company, navigating the security landscape can be overwhelming and a bit intimidating. The team at Protos Security has changed that for us. They want you to succeed in every caveat of this business. They offer the tools to be competitive and survive in this atmosphere.

We’ve had a very positive experience working with Protos Security as a subcontractor providing both armed and unarmed security guard services. While we are licensed in both Texas and Louisiana, to date we have supported them with security personnel in Texas. During the onboarding process, their team was organized, responsive, and hands on. Christine Lucsky, our Vendor Onboarding Specialist, ensured the process was clear, efficient, and completed to a high standard, which set the tone for a strong working relationship from the start. What sets Protos Security apart is their structured, data driven approach to vendor management. We consistently engage in quarterly performance reviews with Richard Cueba, our Sr. Manager Vendor Relations, where we analyze metrics, client feedback, and guard performance. This level of oversight and collaboration is not common in the industry and plays a key role in maintaining service quality and accountability. Protos demonstrates a clear commitment to operational excellence by tracking critical metrics such as attendance, punctuality, and reporting compliance. As a subcontractor that works with multiple security providers, this level of structure and consistency stands out. Their business practices reflect a genuine investment in communication, accountability, and long term partnerships. They approach vendor relationships as true partnerships rather than transactional arrangements or an after thought, which makes a difference in execution and client satisfaction. In one instance, they included us in a client meet and greet to ensure alignment before deployment, resulting in a seamless transition and reinforcing their commitment to quality service. As our partnership continues to grow, working with Kevin Tice, our Field Account Manager, has been a strong asset. He serves as an effective bridge between the client and our team, ensuring clear communication and operational alignment. We also appreciate being invited to their conference in Las Vegas, which further reflects their investment in their network and commitment to strengthening partnerships. Overall, Protos Security sets a strong standard for professionalism, operational structure, and engagement. We value the partnership and look forward to continuing to support their operations while growing together.

We have proudly partnered with Protos Security for over three years, steadily growing our relationship from handling emergency and short-term assignments to supporting long-term, ongoing projects. Throughout this time, the partnership has proven both enriching and highly productive. Our collaboration has created meaningful value on both sides, with a shared commitment to delivering transparent, accountable, and reliable security services to clients. By aligning on these standards, we have consistently ensured that clients receive not only protection, but also professionalism and clear communication. Protos Security is exceptionally well-positioned to serve a diverse range of clients nationwide. Their model of working with trusted, locally based security firms allows for strong operational execution at the ground level, while maintaining high standards across all engagements. This structure enables scalability without compromising quality, making Protos a highly effective partner in the security services industry.

Overall relationship is good. Some procedural processes need to be tightened as the miscommunication with dispatch to guards on procedural items has caused our vendor rating to go down which I feel us not fair.

Protos Security is organized, responsive, and provides consistent work opportunities. Communication is solid, and they make it easy for local companies to connect with larger clients. Overall, a reliable partner in the security industry.

Protos is doing a amazing job in ensuring standards in services are being met. Kim is great and always provides great energy.

Great company to partner with.