Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
283 reviews
Protos SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Security Services NationwideProtos Security is the premier provider of security guard, off-duty law enforcement services and specialized services, placing our innovative technology and customer-centric approach at the center of our offerings. Why Protos’ Managed Service Model?As a leading provider of differentiated security guarding solutions, Protos Security uses a managed service model approach. This allows us to ensure that our service is top-notch as we can best match a security vendor with your unique needs in mind. Our vendor network staffs well-trained, reliable security officers and ensures a well-managed, well-organized security program.By placing technology and innovation at the center of what we do, we give full transparency, real-time updates and general visibility into your security program. Our client portal and dispatch team are available 24/7/365 to ensure you receive the best service available.Law Enforcement Providing Armed SecurityProtos Security provides off-duty law enforcement with the temperament and experience to effectively work in your locations. Officers can be in full uniform or in plainclothes and can be highly visible or stationed discreetly depending on your specifications. Our officers are trained to manage difficult situations and have powers of arrest. Their presence helps keep your people, facilities and events safe, legal and moving as scheduled.Protos Security has subscribed to the Trustpilot platform to invite honest feedback and gain reviews in a public-facing space.
Protos Security (protossecurity.com) has 283 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
283 approved reviews, newest moderated first
Was very helpful and thoughtful for calling late at night, but we appreciate it
By William One Main S.
Response from Protos Security· May 4, 2026
Thank you for your kind words! We’re glad we could be there for you when it mattered, even late at night. Your appreciation means a lot to our team.
Protos tailors his service to each client to meet their standard needs. Protos will spend thousands of dollars and high-end human resources to educate their vendor network so that clients receive the best. This is how Care Protos is for the type of service provided.
By Kender M.
Response from Protos Security· Apr 24, 2026
Thank you for your review and for being a valued partner of the Protos Security network!
I would not recommend Protos Security because you all have illegal companies working for your agency and not following the city ordinances of the Kansas city Board Of Commissioners to make sure that ALL companies are compliance with independence and kcmo pd Board Of Commissioners which means they are Impersonating a police officer which is under the uniform law in which our department takes very seriously because it makes it hard for legal teams to get work
By RONALD R.
Response from Protos Security· Apr 28, 2026
Thank you for your feedback. We take matters of compliance seriously. Please connect with your Vendor Relations Manager so this can be reviewed further and addressed appropriately.
Absolutely awesome. Protos delivered exactly what was promised with professionalism and consistency. Protos delivered professional, responsive, and reliable from start to finish. Our experience was an awesome service, clear communication, dependable support, and a smooth overall process. Customer service was exceptional, clear communication, timely responses, and a team that truly values its clients.
By customer
Response from Protos Security· Apr 20, 2026
Thank you for your kind words. We’re glad your experience reflected our commitment to professionalism, reliability, and clear communication. We appreciate your partnership and look forward to continuing to work together.
Amazing people to work with, very professional and helpful.
By Alex
Response from Protos Security· Apr 16, 2026
Thank you for your review of Protos Security!
Protos is a wonderful client. They are always there to guide and support and really make us feel like a partner.
By S. JACKSON - LEES S.
Response from Protos Security· Apr 16, 2026
Thank you for your review & for being a valued partner of the Protos Security network!
Same issues with your 5 star rating, refusing to pay us even with evidence that we are owed the hours, dispatch is still horrendous, more requirements on the vendors with ZERO IMPROVEMENT FROM PROTOS. THIS IS NOT A PARTNERSHIP; IT IS A ONE-WAY DICTATORSHIP ON PROTS' PART!!!
By customer
Response from Protos Security· Apr 20, 2026
Thank you for your feedback. We take these concerns seriously and are committed to fair, transparent partnerships. We’d appreciate the opportunity to review. Please contact us directly so we can investigate and work toward a resolution.
PIN numbers assigned to my company for clocking in/out is not same as the PIN number dispatch is using. This discrepancy has caused confusion during a phone call with the dispatch for punch dispute. This issue has been addressed and currently being worked on for last 5 days.
By Jimmy L.
Response from Protos Security· Apr 20, 2026
Thank you for bringing this to our attention. We understand how discrepancies like this can cause confusion and appreciate your patience and understanding.
