Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
283 reviews
Protos SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Security Services NationwideProtos Security is the premier provider of security guard, off-duty law enforcement services and specialized services, placing our innovative technology and customer-centric approach at the center of our offerings. Why Protos’ Managed Service Model?As a leading provider of differentiated security guarding solutions, Protos Security uses a managed service model approach. This allows us to ensure that our service is top-notch as we can best match a security vendor with your unique needs in mind. Our vendor network staffs well-trained, reliable security officers and ensures a well-managed, well-organized security program.By placing technology and innovation at the center of what we do, we give full transparency, real-time updates and general visibility into your security program. Our client portal and dispatch team are available 24/7/365 to ensure you receive the best service available.Law Enforcement Providing Armed SecurityProtos Security provides off-duty law enforcement with the temperament and experience to effectively work in your locations. Officers can be in full uniform or in plainclothes and can be highly visible or stationed discreetly depending on your specifications. Our officers are trained to manage difficult situations and have powers of arrest. Their presence helps keep your people, facilities and events safe, legal and moving as scheduled.Protos Security has subscribed to the Trustpilot platform to invite honest feedback and gain reviews in a public-facing space.
Protos Security (protossecurity.com) has 283 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 7 reviews with 2 stars · Clear filters
A lot of issues
By customer
Response from Protos Security· Sep 16, 2026
Thank you for sharing your feedback. We’re sorry to hear that you experienced issues and would appreciate the opportunity to better understand what happened. Please feel free to reach out to our team so we can review your concerns and work toward a resolution.
We recently had a serious incident with Protos Security that put our guard and our company in a dangerous, embarrassing position. Dispatch sent our guard to a Target location in San Tan Valley, Arizona for an assignment. When he arrived and approached store management, he was accused of impersonating security. Store staff said they never requested coverage and called the police on him. Five police cars responded to the scene to identify our guard and figure out what was happening. We had to call Protos dispatch ourselves to sort it out while our guard stood there being questioned by police. It took almost an hour for dispatch to figure out the assignment was actually supposed to be in Texas, not Arizona. This kind of mistake is unacceptable. It put our guard’s safety at risk, damaged our company’s reputation with a location we’ve never even worked with, and wasted police resources over a dispatch error that should have been caught before an assignment was ever sent out. Address verification is a basic part of this job. When it fails, it’s not just an inconvenience, it’s a liability for the guard on the ground and for the company whose name is on that uniform. We expect better accuracy and accountability from a dispatch system that guard companies are trusting with real assignments and real safety.
By Carlos A.
Response from Protos Security· Aug 6, 2026
Thank you for bringing this to our attention. We sincerely apologize for your experience and understand the seriousness of the situation. The circumstances you described are not representative of our normal operations or the level of service we strive to provide. This matter has been escalated internally and is being thoroughly reviewed to help ensure a situation like this does not happen again. We are committed to continuously improving our processes and appreciate you taking the time to share your experience. We value your partnership and the trust you place in Protos Security, and we remain committed to working together to provide safe, reliable service.
The dispatches do not follow protocol on the on call System
By customer
Response from Protos Security· Jul 15, 2026
Thank you for your feedback. We're sorry to hear about your experience. Following established on-call procedures is important to us, and the situation you described is not typical of the service we strive to provide. We appreciate you bringing this to our attention, and your Vendor Relations Manager will reach out to learn more so we can review your concerns and continue improving our processes. Thank you for your partnership.
We do not appreciete to have a dispute changed when it was previously approved because of an ASAP detail. I also do not appreciete the GEO fencing not allowing us to clock in and swipes not working and getting dinged for it. Because of errors not our own, we are not being considered for full work.
By Charlia G.
Response from Protos Security· Jun 8, 2026
Thank you for sharing your feedback. We're sorry to hear about your frustration regarding dispute approvals, geofencing issues, and swipe functionality. We understand how concerning it can be when technical challenges or process changes impact your experience and opportunities for work. Your feedback is valuable, and we take these concerns seriously. We are committed to reviewing these issues and continuously improving our systems and processes to better support our security professionals. Thank you for bringing these matters to our attention.
Same issues with your 5 star rating, refusing to pay us even with evidence that we are owed the hours, dispatch is still horrendous, more requirements on the vendors with ZERO IMPROVEMENT FROM PROTOS. THIS IS NOT A PARTNERSHIP; IT IS A ONE-WAY DICTATORSHIP ON PROTS' PART!!!
By customer
Response from Protos Security· Apr 20, 2026
Thank you for your feedback. We take these concerns seriously and are committed to fair, transparent partnerships. We’d appreciate the opportunity to review. Please contact us directly so we can investigate and work toward a resolution.
The Geofence is always to small or in the wrong area
By customer
Response from Protos Security· Apr 7, 2026
Thank you for your feedback, we take all comments seriously and will look into this. We appreciate your partnership!
Do not get response when contacting “Support”. Then get lecturing emails from Accounts Payable.
By Vendor
Response from Protos Security· Mar 23, 2026
Thank you for sharing your feedback. We appreciate you letting us know about this experience. We have a dedicated Support Avenue set up to help address these concerns directly, and our team is always here to assist you.
