AWFUL
First I ordered a 00 but when the dress came in it was way to huge to be a 00, also it didn't even look like the picture online that they have of the dress I ordered. Never shop here
By Racheal
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
748 reviews
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Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Promdressshop (promdressshop.com) has 748 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
748 approved reviews, newest moderated first
First I ordered a 00 but when the dress came in it was way to huge to be a 00, also it didn't even look like the picture online that they have of the dress I ordered. Never shop here
By Racheal
My daughter had been looking for a specific, hard-to-find, dress for a while. All other retailers did not have it in stock or the shipping dates were way past the timeframe in which we needed it. She was able to get exactly what she wanted in the right color and size. The ordering process, size charts and overall experience were exceptional. The dress arrived much quicker than expected. The dress fit very well. The overall quality of the garment was impeccable. I have two teenage daughters that have purchased other prom-type dresses online and those dresses and the retailer did not come close to the quality and shopping experience we encountered shopping on this website. I will definitely order additional dresses from promdressshop.com and I would recommend it to my friends.
By Anonymous
Awesome dress. Shipped really quick !
By Brittany R.
Normally wear a 10 but ordered a 14 per the size chart. Dress was so small I couldn't even zip it. Tried to exchange for a larger size and was told my color wasn't available in ANY other size. So I sent it in for return and they still charged me the 15% restocking fee.
By heather D.
Happy teenage daughter ... Loves her homecoming dress!! Thanks!!
By Stephanie W.
There was a $380 dress I wanted from a store, but the store said it would take two months to get there. I went on promdressshop.com and found the exact same dress for $60 less, and I received the dress in less than a week. Very pleased.
By Destiny
I ordered a very expensive gown from the Promise Dress Shoo...not only was it shipped immediately but it was packaged so delicately it was perfect out of the box. Prompt and professional career and service.
By Sandy E.
Fast shipping. The skirt is a little big, but I had ordered a size smaller to fit my top and it worked perfect!
By Alexis H.