Disappointing experience start to finish.
Cost 15% of my purchase to learn not to do business with them again. Very poor customer service and disappointed in the quality of the dress.
By M J.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
748 reviews
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Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Promdressshop (promdressshop.com) has 748 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
748 approved reviews, newest moderated first
Cost 15% of my purchase to learn not to do business with them again. Very poor customer service and disappointed in the quality of the dress.
By M J.
The customer service department is very awesome. Great experience doing business with them.
By Jackie K.
I was a little nervous I must admit, I usually don't order from sites I don't know. Well I made a great decision , we have been looking for this dress everywhere and it was out of stock so when I saw it here I was leery that it would be a fake. I'm glad to say I was wrong! The fit and color are perfect!
By Michele T.
THEY SELL DAMAGE DRESSES
By SERWAA A.
I'm really happy with my purchase. Very nice dress in a very good price 🤗
By melissa R.
Definitely 5 Stars
By Elizabeth
The price of my dress was AMAZING, the shipping process was fast and hassle-free, and the actual dress is stunning!!
By Jaunice R.
Beautiful dresses and great service
By MARIBEL L.