Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
748 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Promdressshop (promdressshop.com) has 748 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 57 reviews with 1 star · Clear filters
I ordered a dress for homecoming, and the seller was responsive before the purchase. After the sale, however, communication became slow, and obtaining a return authorization (RMA) and refund has been difficult. Based on my experience with their customer service after the purchase, I do not recommend this company.
By Alise
Waste of time and money. I will never use this service again.
By Hira M.
Response from Promdressshop· Jan 15, 2026
So sorry to hear this. Reach out to us at [email protected].
Bought a dress didn’t fit me and wanna return it and I have to pay a 10% restocking charge. Plus I have to pay for shipping. Never seen a company work like this. Not a company you want to order a dress from.
By Dina
Scam ordered 1 dress. Paid 2x. Went back and fourth to get details of dress Aug 22 ordered refused refund Aug 25th. I have emails to validate the everything. Reported to PayPal better business BUREAU and my bank to receive monies. Also found dress at another site 1/2 their price.
By GAIL W.
Response from Promdressshop· Aug 26, 2022
may I have your order #?
They would not issue refund. Have sent 10 emails and will not provide address to return. DO NOT USE.
By Tiffany W. D.
i liked to recived my clothe at 23.06.2020 i dont have recived !
By Linda
I purchased a dress for my best friend's wedding in January and have not received a response back. I have made several attempts to speak with someone and have been unsuccessful. I would not advise ordering from this company at all.
By T L.
Response from Promdressshop· May 8, 2020
We would be more than happy to help you, we are answering phones and emails daily, what # are you trying to call, we can be reached at [email protected] as well
You're only getting a 1 because I cannot exchange my dress for another size. I found a retailer who carried the Morilee Sticks & Stones brand but not the exact dress I wanted. Even though it was an hour drive, I went and tried on a number of dresses by her to be sure of the sizing as you said you would not exchange the dress for me if it didn't fit right. So I ordered the size that fit in the store, unfortunately, the dress I ordered from you is not the right fit, I need the next size up. So now I am trying to lose enough weight to fit into the dress you won't exchange for me...that's why you're getting a 1...final sale policies should just be for full retunrs not exchanges. I did all I could to try to order the correct size.
By DF
