Great experience
Great experience . Paul winterhalter was great! Lindsey was great also. Very easy process. Mostly everything was done for us. We closed in 45 days. Thank you for everything we love our new home. You guys rock!!!
By James M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
792 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
792 approved reviews, newest moderated first
Great experience . Paul winterhalter was great! Lindsey was great also. Very easy process. Mostly everything was done for us. We closed in 45 days. Thank you for everything we love our new home. You guys rock!!!
By James M.
Going through the mortgage process can be painful. I found Justin Zimmerman to be outstanding in his job. He helped with completing the process in a professional manner. All my questions and concerns were met with a response quickly. Jackie Ruotsi is also proficient and friendly I would recommend this company.
By Theresa Vecere B.
The staff was very nice and very help full.
By August S.
I am a first time home buyer and knew nothing coming into how this whole process worked, Meliha Sehovic and Wendy Coles helped me and walked me through the process and now I am closing even sooner than expected. (Not to mention the unbeatable rates).
By Taylor
Rickey and I were new to applying for a mortgage. Phyllis Haberer was very knowledgeable, and easy to work with. Our application went from her to Tina Burke where the process got more stressful (perhaps not Tina's fault) and it was beginning to feel like information was being requested that had no bearing on the application. Nevertheless, I would recommend Premium Mortgage to others looking for a mortgage.
By Ruth O.
Very Professional ! Friendly ! Nice Team !!! Always Help with Any Questions !! any time !! I will Highly Recommended All My Friends !!! Thank You Very Much from My Heart !!!
By Natalia S.
Financed my home purchase through them originally, and re-financed a couple years later with them as well. Great staff and treat their clients with the utmost respect and professionalism.
By Tyler M.
Excellent personnel, always on top of the situation.
By Jerry W.