I had a solid experience with Premium…
I had a solid experience with Premium Mortgage. Their team was responsive and helpful throughout the process. A few hiccups here and there, but overall a great choice for mortgage needs!
By Cheryl B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
792 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 49 reviews with 4 stars · Clear filters
I had a solid experience with Premium Mortgage. Their team was responsive and helpful throughout the process. A few hiccups here and there, but overall a great choice for mortgage needs!
By Cheryl B.
We truly enjoyed our experience and hard work from Tina and Amy and love our new home.
By David
All people involved were very instructive in what was needed of me. It seemed like I had to do a lot more then how things are done in California, but the experience was very gratifying. Very friendly people o work with. If I ever had to buy a house again I would choose this company again.
By Rhoden, Fletcher, L.
Professionalism that is above and beyond. They took the time to answer questions and didn't "Talk Over" my wife and I. Tech savvy and fast.
By Roy D G.
Our loan was processed as promised by our loan officer. Sayuko, was professional & went above & beyond to get our closing done. The processor was very thorough & responded expeditious. Great team.
By Mary Ann D.
We had a great loan originator who kept in contact with us and explained what was going on but once we got passed where he could help us the amount of communication dropped to nothing and it was very hard and confusing information being given to us.
By Amber L B.
People were friendly and easy to work with
By Ck
My initial experience with Jackie Ruotsi was less than stellar. Being a first time home buyer, I expected a little more personalized service. Email communication was scattered at best and I felt like I was more of a bother than a customer. However, that all changed once my account was assigned to David Popham. He was excellent and very attentive to all of my, what must have been annoying, questions. He is an asset to your company and made the stress of purchasing a home bearable.
By Paul F.