Try another mortgage company if you value time & money
I closed after 12 weeks & they switched my loan when I pressed for a commitment. Cost over 9k+ more than expected. Go somewhere else.
By Susan C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
792 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
792 approved reviews, newest moderated first
I closed after 12 weeks & they switched my loan when I pressed for a commitment. Cost over 9k+ more than expected. Go somewhere else.
By Susan C.
they were wonderful, and were able to respond quickly and in a fraction of the time that another bank required. thanks
By Charles Z.
Darlene Williams and Jane Zimmerman went above and beyond my expectations to get my mortgage processed in a very quick fashion.
By Polly G.
I worked with Joel and Brandon. Everything was fast and efficient. No hidden fees or misleading information. If you live in WNY, I recommend Premium Mortgage.
By Darin
Best experience I have had in quite some time. Would recommend their services to anyone!
By John M.
Nancy and Tracy did a fantastic job accommodating a very fast, 5 week close process. They were quick with email & phone responses, and kept us in the loop the entire time. I have now used premium mortgage twice, and for the second time, they have made the home mortgage process go flawlessly.
By Mike G.
Was a pleasure to deal with.
By Richard F.
I give 5+ stars. Love these people. They went above and beyond for us to make sure we got our home. TY TY TY
By Leonard S.