Great quality machine
Great quality machine. The price point and actual stitching are both amazing!
By TC
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
392 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poolin Store is the official online destination for Poolin embroidery machines, we are committed to delivering genuine products, reliable customer support, and a smooth shopping experience—all in one place.In addition to our machines, we offer a complete selection of accessories, supplies, and resources to help bring your ideas to life. Our goal is to make embroidery more accessible, whether you're creating for personal projects, gifts, or starting a small business.
PooLin (poolinstore.com) has 392 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
392 approved reviews, newest moderated first
Great quality machine. The price point and actual stitching are both amazing!
By TC
So far everything has been great. Quick to respond. Easy troubleshooting.
By Robbie Fresquez King R.
Easy to use machine . Leo and Nancy are amazing. Great support
By Rachel
Amazing customer service! Kai Tang is the best. He walked me through all the steps and provided me with videos to help me update my system. I couldn’t have done it without him. I highly recommend him. He goes above and beyond. Thanks again Kai! ❤️
By Debbie P.
io sono in Italia …Macchina veramente bella comprata su tshirtmania.eu arriva completa di accessori nel menù c’è la lingua italiana e già qui meritano le 5 stelle ma la qualità maggiore è l’assistenza via whatsapp sono persone straordinarie rispondono perfino alla domenica e ti seguono passo passo sia con messaggi foto e video e non è scontato ! Do 5 stelle perché 100 non posso
By DINA S.
I purchased an EOC07 and had some problems with my machine. They helped me through every step of the trouble shooting process. As soon as we figured out it had to be sent back they sent me a return label and sent me out a new machine. The new machine works like a dream and they helped me update it and get it working. They were an invaluable part of this process. I’m very happy!
By lisa G.
From the very beginning Poolin has made it a very easy process! Anytime I have a question they were and are quick to answer! Amazing customer service! Amazing products!
By Maranda T.
Machine arrived quickly and customer support is awesome and quickly responds with any questions!
By Haley S.