Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
392 reviews
PooLinSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poolin Store is the official online destination for Poolin embroidery machines, we are committed to delivering genuine products, reliable customer support, and a smooth shopping experience—all in one place.In addition to our machines, we offer a complete selection of accessories, supplies, and resources to help bring your ideas to life. Our goal is to make embroidery more accessible, whether you're creating for personal projects, gifts, or starting a small business.
PooLin (poolinstore.com) has 392 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
392 approved reviews, newest moderated first
Fantastic experience. From answering questions before I bought the machine, tracking and updates as the machine arrived and amazing support that is always available when I run into any issues (user error) I would reccomend this company to anyone!
By Julie B.
I am so pleased with the quality of their machines, and the customer service is excellent. I’m so grateful to have found quality machines and products at a fantastic price that helps my business thrive! I have not had a single issue and would happily buy again.
By Brianna W.
Have had my poolin machine for 2 weeks and I started off with many questions. Leo has helped me so much with understanding how the machine works and giving me all the directions I need to get my machine running. I'm glad I can count on the customer service to answer all my questions.
By Krystal C.
I’ve wanted an embroidery machine for a while now. And I saw this one night scrolling on TikTok and decided to purchase it. At first I was out of my league, I was having trouble with my needle reading. One of my friends told me to reach out to get help and I did. Kai Tang was the one that helped me and was so patient helping me get the machine back to running. I’m so thankful cause I was definitely ready to throw the towel in. Kai restored my faith in getting started with embroidery.
By Kwanza C.
The support at Poolin has been great, helping me get set up and addressing any issues I’ve had during use. Thank you!
By Chris
Best company ever!!! The machines are awesome but most of all their customer service is amazing. Having their techs available to help with any issue is a game changer. I am really happy with my eco07!
By Marisol G.
Patient support helped me fix my tension problem I was having a frustrating time with thread tension on my Poolin EOM. The Poolin support team stuck with me and helped me work through it step by step until we got the tension dialed in just right. Now my machine sews beautifully. They were patient, knowledgeable, and never made me feel rushed or silly for asking questions. I paid good money for this machine and I expect it to work the way it's supposed to — Poolin's support made sure it does. Highly recommend!
By Bellissima I.
Celine was fantastic help when I was buying and getting started with my machine! Leo has been amazing, he has been helping me with all of my questions and issues that I’ve been having. He has also been great to recommend products and software to sure when asked!
By Tabetha Rebertz - M.
