PodiumReviews of podium.com

Talk about going full circle... I'm writing a review about a platform that's helped me respond to reviews. 😄 Podium has made managing customer feedback so much easier. The interface is intuitive, responding to reviews is quick, and having everything in one place saves a ton of time. It's become an essential part of our customer experience strategy and helps us stay engaged with our customers consistently. If your business relies on online reviews (and whose doesn't?), Podium is absolutely worth it.

They will not stop calling. They leave messages almost everyday. When I return the call I get voice mail every time. Every time I leave a message to stop calling and it doesn't work. It looks like they use the AI for everything and it doesn't work properly. Impossible to get real person by email, phone or live chat. Appears to be all AI.

Terrible waste of time and money. I had really high hopes for this service. After dedicated many, many hours and weeks to getting onboarded to Podium we go to actually use it and the charting system is AWFUL. Not intuitive, can't zoom in when taking photos, can't chart with your actual inventory on hand, you have to go back and add it all up at checkout. And the worst part is we had to port our phone number in to Podium but it's impossible to port it back out. So no our phone number is stuck in Podium and we have to use it for the inbox. This whole week (Monday-Thursday so far) We have been logged out with no way of logging back in. So we cannot get ahold of our clients and they cannot get ahold of us. The whole experience has been incredibly detrimental to our business. HUGE waste of time and money and they are actively harming our business right now with blocking our client communications.

Pretty bad experience overall with Podium. Just finished our onboarding process (which in itself is a little confusing) - when we decided it was not going to be a good fit and there were WAY too many bugs in the system. 25 % of calls DROPPED. CRM and automations are so bad... Been trying to cancel since June 12th. Asked 3 times specifically to call my personal cell phone instead one of the times just calls our office line that disconnects.. Genesis had not returned any of my calls in their promised "24-48 hrs". Most of Podium's legwork is so far outsourced half the time you'll be talking to someone not in the US, who has to get you in touch with someone from yet another country. Would definitely not recommend this service for any business owners. Overall I would say Podium cost us at least 20-25 leads a month that were just lost in dropped calls or text messages automations that were poorly managed and lost anyways. Twilio is also a mess...

DONT DO IT. Please take my advice and stay away from this scam. You become trapped, unable to escape. Impossible to to get a response from anyone. It starts with a very pushy sales team promising the earth, only to be moved to the onboarding team who are vague and un interested. Then you are allocated an account manager that is uncontactable and wont return calls. Their phone system is useless and will hurt you business. I am unable to cancel and they are now sending debt collectors. DONT DO IT.

I tried podium to help with our roofing business. It was the worst experience we ever had. They have zero support they do not respond to anything. You can’t cancel and you cannot talk to anyone. It’s the biggest scam going out of all platforms. I was referred by Owens Corning. Never again.

Love Podium! Fabulous retail tool for both store and customer. Makes interaction with our customers a breeze. Pre-set scripts make scheduling and reminders a breeze. Great tool for requesting reviews. Don’t know how we managed without it! Julie Bedroom Express

One of the best investments we've made for our business has been implementing Podium. It has completely changed the way we communicate with our customers by making it easier to text, request reviews, collect payments, and follow up on leads—all from one place. Our response times have improved, we've built a stronger online reputation, and the overall customer experience has become much more seamless. If you're looking for a simple way to improve communication and grow your business, I highly recommend giving Podium a try. It's been a game-changer for us.